Casual CSR - On-Call (Toronto) + Paid Vacation & EAP

Reimagined Parking Inc.; Toronto; Hybrid; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Paid Vacation

Job summary

Reimagined Parking Inc. in Toronto is seeking a Customer Service Representative for casual/on-call shifts. You will interact with monthly parking customers, handle high-volume inquiries, and maintain accurate data in CRM systems.

The role requires strong communication, attention to detail, and the ability to work weekends. Shifts vary with on-call availability; this is an internal position for UFCW Impark employees and compensation is CA$19.92 per hour.

Qualifications

• High School Diploma or GED equivalent.
• Minimum 1 year of customer service experience in a high-volume environment.
• Must be at least 18 years of age.
• Must successfully pass a background check, in accordance with company policy and applicable laws.
• Must be authorized to work in Canada and able to provide documentation verifying eligibility, as required by law.

Responsibilities

• Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
• Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
• Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
• Support customer retention by delivering consistent, high-quality service experiences
• Assist customers with account setup, maintenance, and web-based platform navigation
• Process customer transactions, including new account sign-ups, updates, and cancellations
• Accurately enter and maintain customer data, payment details, and account notes
• Ensure all customer interactions and transactions are properly documented in CRM systems
• Provide branch, lot, and account maintenance support
• Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
• Complete after-call work and required documentation promptly
• Monitor and respond within established service level agreements (SLAs)
• Maintain data integrity through accurate data entry and system updates
• Communicate and enforce company policies, procedures, and parking regulations
• Stay current with changes to workflows, policies, and product offerings
• Utilize available resources such as internal knowledge bases, policies, and training materials
• Assist team members with troubleshooting and issue resolution
• Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
• Support supply order preparation and submission for parking locations
• Maintain deliverable calendars to ensure deadlines are met across departments

Skills

Strong communication

Multi-tasking

Attention to detail

Problem solving

Customer service

MS Office proficiency

CRM experience

Education

High School Diploma or GED

Tools

CRM software

Phone platforms

Job description

Reimagined Parking Inc. in Toronto is seeking a Customer Service Representative for casual/on-call shifts. You will interact with monthly parking customers, handle high-volume inquiries, and maintain accurate data in CRM systems.

The role requires strong communication, attention to detail, and the ability to work weekends. Shifts vary with on-call availability; this is an internal position for UFCW Impark employees and compensation is CA$19.92 per hour.