Customer Service Representative - Toronto (Casual / On-Call)

Reimagined Parking; Toronto; On-site; CAD 26,000 - 30,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Paid Vacation

Job summary

Reimagined Parking is seeking a Customer Service Representative to deliver exceptional service for monthly parking customers and internal stakeholders. The role handles high-volume written and phone-based requests with accuracy and professionalism.

The ideal candidate can thrive in a fast-paced environment, shows strong attention to detail, and acts as a brand ambassador in every interaction. Weekend availability is required for the casual/on-call shifts.

Qualifications

• High School Diploma or GED equivalent.
• Minimum 1 year of customer service experience in a high-volume environment preferred.
• Must be at least 18 years old.
• Must pass a background check per policy and laws.
• Authorized to work in Canada with required documents.

Responsibilities

• Serve as primary contact for monthly parking customers and internal stakeholders.
• Handle inbound calls, emails, and written correspondence per SLAs.
• Resolve inquiries and complaints with professionalism and empathy.
• Support customer retention with high-quality service experiences.
• Assist with account setup, maintenance, and web navigation.
• Process transactions including sign-ups, updates, and cancellations.
• Enter and maintain customer data and payment details accurately.
• Document interactions in CRM systems and maintain data integrity.
• Coordinate tasks and support multiple departments to meet deadlines.

Skills

Clear communication

Multi-tasking

Attention to detail

Problem solving

Professionalism

CRM proficiency

MS Office proficiency

Education

High School Diploma or GED

Tools

CRM

Microsoft Office

Phone systems

Job description

Application Deadline: 14 October 2026

Department: Operations - Field(OPS001)

Employment Type: Seasonal - Part Time

Location: I9-402_15 YORK ST

Reporting To: Location Manager

Compensation: CA$19.92 / hour

Description

Location: Various Locations within the City of Toronto
Start Date: ASAP
End date: N/A
Shift: Casual / On-Call; Shifts Vary (0-24 hours) - must be available on weekends

Deadline: Wednesday, October 14th, 2026, at 5:00pm
This is an internal position for all UFCW Impark employees.

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Key Responsibilities

• Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
• Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
• Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
• Support customer retention by delivering consistent, high-quality service experiences
• Assist customers with account setup, maintenance, and web-based platform navigation
• Process customer transactions, including new account sign-ups, updates, and cancellations
• Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
• Ensure all customer interactions and transactions are properly documented in CRM systems
• Provide branch, lot, and account maintenance support
• Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
• Complete after-call work and required documentation promptly
• Monitor and respond within established service level agreements (SLAs)
• Maintain data integrity through accurate data entry and system updates
• Communicate and enforce company policies, procedures, and parking regulations
• Stay current with changes to workflows, policies, and product offerings
• Utilize available resources such as internal knowledge bases, policies, and training materials
• Assist team members with troubleshooting and issue resolutionCoordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
• Support supply order preparation and submission for parking locations
• Maintain deliverable calendars to ensure deadlines are met across departments

Skills, Knowledge and Expertise

• Strong communication skills (verbal and written) with excellent phone etiquette
• Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
• High attention to detail with strong data entry accuracy
• Critical thinking and problem-solving skills with sound judgment
• Ability to handle customer concerns professionally and effectively resolve conflicts
• Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
• Self-motivated, adaptable, and team-oriented with a strong work ethic

REQUIREMENTS:

• High School Diploma or GED equivalent
• Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
• Must be at least 18 years of age
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS:

• Ability to remain seated for extended periods while working at a computer workstation
• Frequent use of a computer, keyboard, and telephone for data entry and customer communication
• Ability to read, analyze, and interpret information on a computer screen
• Occasional lifting of office supplies or materials up to 10–15 pounds
• Frequent talking and listening to interact with customers via phone and virtual channels
• Ability to maintain focus and productivity in a fast-paced, high-volume work environment

WORKING CONDITIONS:

• Fast-paced, high-volume contact center environment
• Performance-driven with call monitoring and quality assurance standards

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all‑inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).