Casino Hospitality & Events Manager

SkyCity; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

SkyCity Hamilton is seeking a FOH Manager to oversee Functions and Casino Hospitality departments. This full-time role involves leading the F&B team, ensuring exceptional service, managing budgets, and developing staff. Candidates should have significant experience in food and beverage management and excellent people skills.

Benefits

Discounts across outlets

Subsidised meals

Subsidised health insurance

Free or discounted car parking

Qualifications

• Minimum 5 years' experience in F&B, with at least 3 years in management.
• Proven experience in recruitment, onboarding, and training of staff.
• Demonstrated financial management experience, including budgeting.

Responsibilities

• Lead and manage Casino food and beverage outlets and front of house Functions team.
• Ensure outstanding customer service experience and staff training.
• Plan and monitor budgets effectively.

Skills

People skills

Problem solving

Customer-centric focus

Education

General Managers Certificate

Job description

Keen to leverage your Food & Beverage management experience? Our F&B team at SkyCity Hamiltonare looking for a FOH Manager to oversee our Functions and Casino Hospitality departments.

SkyCity Hamilton is the place to come for fun in the Waikato. With our casino at our heart, live entertainment, restaurants, a conference centre and ten pin bowling, there's always something happening around here!

Mō te Tūranga | About the role:

Reporting to the Head of Hospitality, you'll be our go-to person when it comes to leading and managing the Casino food and beverage business outlets and the front of house Functions team, building a strong culture of excellence in service, products and customer experience.

Some Key Accountabilities and Outputs will include:

• People leadership including recruitment and onboarding, effective feedback, coaching and development.
• Execution and delivery of conferences and events to customer specification
• Training and development:ensuring staff are fully trained and empowered to perform at their best
• Budget planning and monitoring
• Customer satisfaction: Ensuring delivery of outstanding customer service experience
• Co-ordinate and communicate cross-functional business requirements (eg, marketing promotions within outlets)

This is a full-time opportunity working 40 hours/week, some work outside of standard office hours will be required.

Want to learn more? To read the full job description, hit 'apply now' and you will find the document at the bottom of the page .

You'll be driven to ensure the efficient and effective use of resources, providing direction, training and development, with the goal of guaranteeing our service offering is the best it can be. This role will require shifts within the F&B outlets and during functions, and some weekend and night coverage will be expected as part of the position - you'll be happy to lead from the front, working alongside your team.

You'll bring:

• Excellent people skills, with the ability to problem solve whilst maintaining a strong customer- centric focus
• A minimum of 5 years' experience in F&B with at least 3 years' experience at a management level
• Proven experience in the recruitment, onboarding, management and training of staff
• Demonstrated experience in financial management, including budgeting cost control and P&Ls
• Cultural awareness obtained through leading or being part of a multi-national team
• A current General Managers Certificate

It would also be handy if you had experience in a multi-outlet environment and some strong industry networks, particularly within the local area.

Other than the opportunity to join a fantastic team in a varied role, you will have great scope for development and career progression all whilst getting to work in a fun, busy and vibrant environment. And if all that's not enough - SkyCity offers great staff benefits including discounts across our outlets, subsidised meals in our staff dining facility, subsidised health insurance, free or heavily discounted car parking, and much more!

For a confidential discussion or further information, please contact Head of Hospitality Mark Wylie on 021774779.

We begin reviewing all applications as soon as we receive them, so if this role ticks your boxes,apply todayand we could be speaking to you very soon.

Not sure if this role is for you but interested in what else SkyCity has to offer? Please visit www.skycitycareers.com to see our current vacancies or to register your interest in joining the team.

PLEASE NOTE - IN ORDER TO BE CONSIDERED FOR THESE ROLES, YOU MUST BE CURRENTLY RESIDING IN NEW ZEALAND WITH LEGAL WORKING RIGHTS

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.