Cashier

Mary Browns; Truro; On-site; CAD 30,000 - 40,000; Full time

Job summary

Mary Brown's is seeking a Front Counter Attendant to greet customers, advise on food and beverage choices, and resolve issues professionally. The role includes maintaining product knowledge, stocking, merchandising, and assisting with inventory.

Flexible hours may apply, with shifts including nights and weekends as needed. Responsibilities include taking orders, preparing items for purchase, and ensuring accuracy in transactions while delivering a positive customer experience and upholding store

Qualifications

• Experience in customer service or retail is preferred.
• Ability to handle customer complaints professionally and calmly.
• Strong communication and interpersonal skills.
• Basic merchandising and inventory awareness.
• Familiarity with operating a POS system and processing transactions.

Responsibilities

• Proactively attend to customer complaints in a professional manner.
• Advise customers on food and beverage choices and make suggestions.
• Greet customers and discuss type, quality, and quantity of merchandise or services.
• Maintain a high level of product and service knowledge.
• Replace used stock and ensure satisfactory inventory levels.
• Participate in merchandising and promotional activities.
• Ensure store conditions meet established standards.
• Operate the POS system and process payments accurately.
• Take orders and prepare products for purchase.
• Ensure customers are satisfied with issue resolution and process.

Skills

Customer service

Complaint handling

Communication

Merchandising

Inventory management

POS operation

Cash handling

Tools

POS system

Job description

The Front Counter Attendant, under the direction of the Store Manager, will primarily be responsible to proactively attend to customer complaints in a professional manner. This position will advise customers on food and beverage choices, making suggestions when necessary. This role will also greet customers and discuss type, quality, and quantity of merchandise or services required.

Essential functions

Main Heading:

• Proactively attend to customer complaints in a professional manner
• Advise customers on food and beverage choices, making suggestions when necessary
• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties, and delivery dates
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in all transactions, inventory, and procedures
• Participate in all manner of store maintenance
• Prepare merchandise for purchase, rental, or lease
• Work in partnership with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls to the appropriate departments
• Ensure that all health, safety, and security regulations are adhered to and required standards are met
• Prepare sales and accept cash, credit card, or automatic debit payment

Work Conditions

• Extended periods of standing, and other physically demanding conditions
• Lifting, moving, or manipulating objects up to 15 kilograms
• Flexible hours including nights, weekends, and holidays
• Interaction with customers/clients, and the public at large
• Operation of POS system

The duties of this position may change from time to time. Mary Brown's reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Policy

• Adhere to all policies and plans through communication, action, and consistent enforcement.
• Effectively and efficiently perform all job functions following policy and leading by example.
• Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.

This posting is for an existing vacancy.