Assistant General Manager

Mary Browns; Conception Bay South; On-site; CAD 40,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive Extended Health Benefits

Job summary

Mary Brown’s Chicken in Newfoundland and Labrador is seeking an Assistant General Manager to oversee restaurant operations, support the General Manager, and drive profitability while delivering an exceptional guest experience.

You will lead a team, ensure training, scheduling, and coaching, manage day-to-day operations, and report to management. This role offers career growth, competitive pay, and comprehensive benefits with a strong emphasis on hospitality and community engagement.

Qualifications

• College diploma in hospitality or culinary management.
• Current Food Handling Certificate is mandatory.
• At least 1 year management experience in QSR or fast casual.
• Knowledge of safety, sanitation and food handling procedures.
• Strong English communication, both verbal and written.
• Organized, proactive and a self-starter.
• Ability to work calmly under pressure.

Responsibilities

• Deliver genuine hospitality and exceptional guest experience.
• Support General Manager in restaurant P&L and budgeting.
• Lead the team to deliver Mary Brown’s Vision.
• Direct daily restaurant operations on a day-to-day basis.
• Ensure all staff training and mentoring to high standards.
• Provide timely reports to management.
• Ensure compliance with government regulations and procedures.
• Assist with recruiting, selection, orientation, training, scheduling and coaching of staff.
• Adhere to operational and administrative procedures.

Skills

Communication skills

English proficiency

Team leadership

Organized and proactive

Problem solving

Calm under pressure

Education

College diploma in hospitality management

College diploma in culinary management

Job description

Salary Range: $40,000.00 To $43,000.00 Annually

Mary’s Brown’s Chicken is a wholly owned and operated Canadian company that dates back to 1969 and has over 250+ locations nationally and have recently expanded internationally in the UK and Mexico. It is Canada’s fastest-growing franchise and recipient of the Canada Franchise Association’s Franchisee’s Choice Award for 5 years consecutively.

At Mary Brown’s if you work hard and are passionate about providing genuine hospitality, you will be seen and there will opportunities for career advancement.

Job Specification

Reporting to General Manager, the Assistant General Manager will work in conjunction with the General Manager and will oversee and support the operations at the restaurant to ensure profitability and an enjoyable dining experience. They will ensure that the store and all staff are properly supported, trained and coached.

What's in it for you?

• Competitive compensation package
• Comprehensive Extended Health Benefits Package with life insurance
• Career Advancement Opportunities with a company that is growing rapidly national

Essential functions

• Delivering genuine hospitality and exceptional guest experience
• Supporting General Manager in restaurant P&L and delivering on financial expectations/budget
• Be a leader in the community building and driving community devotion
• Leading the team to deliver on Mary Brown’s Vision
• Directing restaurant operations on a day to day basis
• Ensuring that all team members have the proper training and mentoring to deliver high standards
• Providing timely reports directly to management team
• Ensuring all government regulations and procedures are being adhered to
• Train new employees up to standards set forth by Mary Brown's Chicken
• Assist the General Manager with recruiting, selecting, orientation, training, scheduling and coaching of staff
• Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to
• Any other duties as required

The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Required skills and Qualifications:

• Completion of a college diploma, preferably in hospitality management or culinary management.
• Current Food Handling Certificate is mandatory.
• At least 1 year experience in a management role in the QSR or fast casual industry.
• Understanding and knowledge of safety, sanitation and food handling procedures.
• Well-spoken with a strong command of the English Language. Possesses good verbal and written communication skills.
• Ability to professionally communicate and to problem solve amid a difficult situation.
• Must be organized, pro-active and a self-starter.
• Ability to work calmly and effectively under pressure.
• Possesses an overwhelming sense for Exceptional Customer Service and commitment to quality service.

Certificates, licenses, registrations

• Certified in recognized Safe Food Handling program preferred
• First Aid & WHMIS certificate preferred
• Must be bondable

Attitude and Professionalism

• Actively participates in positive and constructive communication
• A team player, who provides support to colleagues and has a hands-on approach
• Conducts themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager
• Follows all policy and does not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence
• Does not engage in gossiping or spread disparaging remarks.

Policy

• Adhere to all policies and plans through communication, action, and consistent enforcement.
• Effectively and efficiently perform all job functions following policy and leading by example.
• Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.

If our interests align, we will definitely contact you!

Mary Brown’s is an equal opportunity employer and equally considers all applicants. Should you require an accommodation through the selection process, please reach out to us at 905-513-0044, or at [e-mail]

Please note that this posting is for an existing vacancy.