Caseworker I: Client Services & Community Support

TSA The Salvation Army TSA; Yellowknife; On-site; CAD 39,000 - 44,000; Full time

Job summary

The Salvation Army in Canada delivers compassionate, community-based support through dedicated case management and coordinated services. This role focuses on helping clients set goals, monitor progress, and prepare discharge plans, while maintaining accurate records and working with partners to connect individuals to vital resources.

Ideal candidates will have a college diploma in social services or related fields, plus First Aid/CPR certification, and at least two years of relevant experience.

Qualifications

• Completion of College diploma in Social Services/Work, Criminology, Psychology, Correctional Services, or other related fields.
• Certification in First Aid and CPR.

Responsibilities

• Provide comprehensive case management services, including client assessments, case planning, coordination, documentation, and referrals to internal and external supports.
• Collaborate with multidisciplinary partners such as law enforcement, healthcare providers, Indigenous organizations, and social service agencies to support client outcomes.
• Contribute to program development by offering feedback on program design, materials, and policies, and supporting implementation across multiple program sites.
• Assist with program delivery and administration, including data tracking, outcome measurement, monthly reporting, and preparation of project summaries.
• Facilitate referrals and applications for clients to access community resources, benefits, or specialized services, ensuring appropriate follow-up and documentation.

Skills

Case management

Communication

Collaboration

Documentation

Education

College diploma in Social Services/Work/related field

First Aid & CPR Certification

Tools

MS Office

Job description

The Salvation Army in Canada delivers compassionate, community-based support through dedicated case management and coordinated services. This role focuses on helping clients set goals, monitor progress, and prepare discharge plans, while maintaining accurate records and working with partners to connect individuals to vital resources.

Ideal candidates will have a college diploma in social services or related fields, plus First Aid/CPR certification, and at least two years of relevant experience.