Caseworker I

Stratford Rotary Complex; Stratford; On-site; CAD 42,000 - 54,000; Full time

Job summary

The City of Stratford is seeking a Caseworker I to support Ontario Works and assist eligible participants with benefits and services. The role involves interviews, eligibility determination, and case management to promote self-sufficiency.

Responsibilities include data entry, reporting, and referrals to community resources, with a focus on compliance and service quality in Stratford, Ontario. Applications close Sept 15, 2026; accommodations available on request.

Qualifications

• Testing will form part of the qualifications.
• Knowledge of Ontario Works Act, Housing Services Act, Residential Tenancies Act, and Ontario Disability Support Program Act, Regulations and Directives.
• Ability to operate standard and specialized software.

Responsibilities

• Verify and maintain client benefits according to legislation and policies.
• Interview and screen applicants for assistance.
• Determine eligibility and provide financial assistance.
• Offer case management through assessment, planning, referrals and follow-up.
• Assist clients to stabilize and improve quality of life through services and referrals.
• Develop employment/housing action plans and manage community referrals.
• Enter data in automated systems and maintain client records and reports.
• Refer unusual situations to supervisor and support a safe work environment.

Skills

Software literacy

Education

Social Service Work diploma

Job description

Location: On-Site (Stratford, ON)

Duties:

The Caseworker I position reports to the Supervisor of Ontario Works and is responsible for the verification, administration and maintenance of social service benefits and assistance for eligible participants.

Work Performed:

Interviews and screens applicants for assistance according to the applicable legislation and departmental policies.

Determines eligibility and provides financial assistance to clients and community partners in accordance with established guidelines, legislation, regulations, and directives and in accordance with delegated authority.

Advises clients and community partners, responds to client/community partner inquiries, provides feedback, conducts interviews and provides case management services through assessment, service planning, referral to community resources and follow up on client participation and compliance.

Assists clients to stabilize and improve their quality of life through the provision of services and financial benefits and referral to other programs.

Assists clients in the development of an appropriate employment/housing action plan, makes community referrals and manages participation in activities with a long term goal of self-sufficiency.

Performs data entry on automated systems, including but not limited to client records, databases, and statistical information.

Maintains accurate case files and records using electronic and other systems as required.

Prepares reports, correspondence, and assists with presentations in accordance with established procedures.

Refers special and/or unusual situations to the supervisor for direction.

Assists in maintaining a safe work environment.

Performs other duties as assigned.

Qualifications:

• Community College Diploma (2 years) in Social Service Work.
• Minimum 6-12 months related professional experience.
• Testing will form part of the qualifications

Specialized Skills, Abilities, Training, License, Memberships, or Certifications

Ability to operate standard and specialized software.

Knowledge of related provincial legislation, policies and procedures including the Ontario Works Act, Housing Services Act, Residential Tenancies Act, and Ontario Disability Support Program Act, Regulations and Directives.

Must be able to meet screening requirements in accordance with corporate andprovincial acts, regulations, and directives.

Applications will be received until September 15, 2026at 4:30 pm.

The City of Stratford is committed to building a culture where difference is valued. The more inclusive we are, the better our work will be on behalf of the community we serve. We are committed to continuously improving our systems, policies and practices to remove barriers, promote respect and ensure our employees, in all their diversity, can succeed. We encourage and welcome qualified applicants with a diverse range of perspectives, skills and lived experiences to apply.

Accommodations are available for people with disabilities throughout all stages of the recruitment process. Applicants should make their needs known in advance.

While we appreciate all applications received, only those selected for an interview will be contacted.

Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford. Please direct inquiries to the Human Resources Department at [e-mail].