Caseworker - Ontario Works

City of Windsor; Windsor; On-site; CAD 48,000 - 56,000; Full time

Job summary

The City of Windsor is seeking a Temporary Full-Time Ontario Works position to assess eligibility for Social Assistance, interview applicants, and coordinate with partner agencies. The role requires organizing caseloads, documenting information accurately, and making client referrals to suitable services.

The successful candidate will monitor progress, liaise with community service providers, and maintain professional relationships while upholding accessibility and equity in services.

Qualifications

• Must have a three (3) year post-secondary Degree in Social Sciences, Social Work, Business Administration, Public Administration or Ontario Ministry of Education equivalencies.
• Must have over one (1) year of direct client support experience as it relates to human services planning and/or case management in a Social Services environment with good knowledge of Social Service programs and related legislation.
• Must have the ability to travel to offsite locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid and lawful Driver’s License is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment.
• Must be a mature person who can demonstrate sensitivity to client needs.
• Must have operating knowledge of computer systems/programs including the Microsoft Suite of Products such as Word and Outlook.
• Direct client experience with priority populations including but not limited to: people experiencing homelessness, seniors, newcomers, etc. would be considered an asset.

Responsibilities

• Interviewing applicants and recipients at the office or offsite to determine initial and ongoing eligibility for various classes of Social Assistance.
• Documenting in a computerized environment and verifying information.
• Maintaining and organizing a caseload to ensure legislative requirements are met and service is provided.
• Assessing client circumstances to identify client needs and to make appropriate referrals.
• Referring clients as well as liaising with various in-house and Community agencies.
• Conducting ongoing assessment of eligibility and service plan progress and provides appropriate follow-up and case coordination.
• Liaising with community agencies with regards to social, employment and training opportunities for clients.
• Developing and maintaining a good rapport with customers and other staff members.
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program.
• Performing other related duties as required.

Skills

MS Office

Client communication

Case management

Interagency liaison

Education

Three-year post-secondary Degree in Social Sciences, Social Work, Business Administration, Public Administration or Ontario Ministry of Education equivalencies

Tools

Driver's License

Job description

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.
Job Posting Number: 2026-0308
Posting Type: Internal and External

Posting Period: Friday August 28, 2026, at 8:30 a.m. to Thursday, September 3, 2026, at 4:30 p.m.

Department: Employment & Social Services

Union: C.U.P.E. Local 543

Position Status: Temporary Full-Time

Job Code: 543234

Grade/Class: 0.15

Number of Positions: Various positions

Rate of Pay: $34.85 - $40.98 per hour

Hours of Work per Week: 35 hours

Shift Work Required: No

Duties and Responsibilities:

Reporting to the Supervisor, Ontario Works, this position will be responsible for:

• Interviewing applicants and recipients at the office or occasionally offsite to complete assessments to determine initial and ongoing eligibility for various classes of Social Assistance;
• Documenting in a computerized environment and verifying information;
• Maintaining and organizing a caseload to ensure legislative requirements are met and service is provided;
• Assessing client circumstances to identify client needs and to make appropriate referrals;
• Referring clients as well as liaising with various in-house and Community agencies;
• Conducting ongoing assessment of eligibility and service plan progress and provides appropriate follow-up and case coordination;
• Liaising with community agencies with regards to social, employment and training opportunities for clients;
• Developing and maintaining a good rapport with customers and other staff members;
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program;
• Performing other related duties as required.

Note: Please be advised that all positions are in the Windsor location. However, applicants are reminded that management reserves and retains its rights to transfer employees and change their work assignment location at any time.

Qualifications:

• Must have a three (3) year post-secondary Degree in Social Sciences, Social Work, Business Administration, Public Administration or Ontario Ministry of Education equivalencies;
• Must have over one (1) year of direct client support experience as it relates to human services planning and/or case management in a Social Services environment with good knowledge of Social Service programs and related legislation;
• Must have the ability to travel to offsite locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid and lawful Driver’s License is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment;
• Must be a mature person who can demonstrate sensitivity to client needs;
• Must have operating knowledge of computer systems/programs including the Microsoft Suite of Products such as Word and Outlook;
• Direct client experience with priority populations including but not limited to: people experiencing homelessness, seniors, newcomers, etc. would be considered an asset.

Physical Demands:

• The physical demands analysis associated with this job indicates a sedentary level of work.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.

Note:

• We offer a smoke-free and scent-safe office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.