Caseworker

Cencora; Victoria; On-site; CAD 41,000 - 64,000; Full time

Job summary

Cencora is seeking a dedicated team member to manage projects and provide critical support in the pharmaceutical distribution industry. This role requires strong problem-solving and communication skills, along with experience in customer service. The successful candidate will join a mission-driven team committed to improving health outcomes for individuals and their communities.

Benefits

Health Care

Wellness programs

Training and mentorship

Community involvement opportunities

Qualifications

• Minimum one year experience in customer service.
• Bilingual in French and English is an asset.
• Training in business, accounting, sales, marketing, or computer sciences.

Responsibilities

• Manage assigned projects and cases.
• Provide telephone support for patients and healthcare professionals.
• Follow case-management protocols including clinical monitoring.

Skills

Problem Solving

Communication

Interpersonal Skills

Education

Associates Degree or equivalent experience

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties And Responsibilities

• Manage assigned projects and/or cases.
• Adhere to company processes.
• Provide telephone support, including implementing call-center programs for patients, healthcare professionals, and funding bodies, focusing on funding/access issues, compliance, and other support services.
• Administer and follow case-management protocols, including clinical monitoring, data collection, patient follow-up, and adverse event reporting.
• Conduct market research initiatives with healthcare professionals and patients.
• Document all activities in the specific database.
• Participate in ongoing training and product-specific courses.
• Provide feedback on protocols, database, and processes.
• Communicate clearly with managers and colleagues about case management during absences.
• Assist in training new caseworkers through shadowing and call monitoring.
• Report all adverse events to the relevant departments.
• Perform additional duties as assigned.

Experience And Educational Requirements

• Broad training in fields like business, accounting, sales, marketing, or computer sciences, typically obtained through a two-year associate's degree or equivalent experience.
• Minimum of one year experience in customer service.
• Bilingual in French and English is an asset.
• Ability to multitask, attention to detail, and strong problem-solving skills.
• Experience in the medical/pharmaceutical field is a plus.
• Proficiency in Word, Excel, and Outlook.

Minimum Skills, Knowledge, And Ability Requirements

• Knowledge of pharmaceutical distribution industry and warehouse systems.
• Strong business, financial, analytical, and mathematical skills.
• Effective communication skills, both oral and written.
• Interpersonal, organizational, and leadership skills.
• Ability to meet deadlines and resolve issues efficiently.
• Proficiency in Microsoft Office programs.

The successful candidate may have daily contacts with English-speaking customers, patients, or team members from cross-functional teams.

What Cencora offers

We offer competitive compensation, benefits, and resources supporting an inclusive culture and personal growth, including health care, wellness programs, training, mentorship, and community involvement opportunities.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment and reasonable accommodations for individuals with disabilities. For accommodation requests, contact 888.692.2272 or [e-mail].

Accessibility Policy

We are committed to accessible employment practices and will accommodate individuals with disabilities during all employment processes upon request.

Salary Range

$41,200 CAD - $63,360

Affiliated Companies

Innomar Strategies