Caseworker

Northwest Employment Works; Northwestern Ontario; On-site; CAD 48,000 - 60,000; Full time

Job summary

Join a leading organization committed to supporting individuals in need as a Caseworker. You will be instrumental in delivering the Ontario Disability Support Program, providing essential services and support to a diverse populace, all while promoting inclusivity and understanding of barriers faced by clients.

Benefits

Flexible learning and development opportunities

Comprehensive compensation and benefits package

Opportunities for tailored work arrangements

Qualifications

• Ability to provide effective service to clients with disabilities.
• Skillful in liaising with community agencies.
• Strong written and verbal communication for informative sessions.

Responsibilities

• Provide customer service and consult with clients about program eligibility.
• Collect and evaluate information for ODSP Income and Employment Supports.
• Conduct information sessions for clients and stakeholders.

Skills

Customer Service

Communication

Analytical Skills

Organizational Skills

Listening Skills

Job description

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.

As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of our client population to deliver the Ontario Disability Support Program.

About the job
You will:
• Provide customer service and consultation to clients
• Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• Make adjustments to entitlements and resolve conflict situations
• Explain legislation and ministry initiatives
• Prepare a range of communication materials
• Plan and deliver information sessions to clients and stakeholders, on community-based employment supports

What you bring to the team

Customer Service and Communication Skills
• You can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
• You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
• You have effective communication and consulting skills to write clear, concise reports and conduct information sessions
• You demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
• You have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches
• You have effective listening skills to determine client needs and make appropriate referrals

Knowledge
• You have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
• You have knowledge of labour market trends
• You are able to interpret and apply relevant legislation, policies and acts (i.e. ODSP Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act) to review/determine program eligibility and identify infractions/abuse by recipients

Analytical, Planning and Organizational Skills
• You demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
• You have demonstrated analytical skills to collect, document and evaluate information
• You are able to work in a team environment

Don’t meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario’sHuman Rights Codeand theAccessibility for Ontarians with Disabilities Act, 2005.We are working to prevent and remove barriers in our hiring processes and can offer accommodationto address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
diversity, equity and inclusion initiatives
accessibility
Anti-Racism Policy

What we offer
Our managers foster a supportive and collaborative environment through open communication, an open-door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.

The Ontario Public Service is one of Ontario’s largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment