Case Worker (Part Time)

The Salvation Army Canada and Bermuda Territory; Burnaby; On-site; CAD 34,000 - 42,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a dedicated Case Worker to provide compassionate, participant-centred case management for individuals and families accessing community programs.

You will build supportive relationships, identify goals, address barriers, and connect participants with housing, employment, health, and social services while maintaining confidentiality and professional boundaries.

Qualifications

• Two-year post-secondary diploma in a human-services field.
• Bachelor’s degree in Social Work or related field is an asset.
• First Aid/CPR certification is preferred or willingness to obtain.
• Background screening including Vulnerable Sector Check required.

Responsibilities

• Provide case management and holistic support to participants.
• Maintain confidential, accurate case notes and documentation.
• Develop action plans, assess needs, and connect with community resources.
• Collaborate with staff, volunteers, and partners to support participants.
• Attend meetings and promote respectful, client-centred service.

Skills

Interpersonal skills

Compassionate approach

Organizational skills

Problem-solving

Documentation

Education

Two-year diploma in human services

Bachelor’s degree (asset)

Tools

Microsoft Office

Electronic documentation systems

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POsition Purpose summary:

The Case Worker provides compassionate, participant-centred case management services to individuals and families accessing The Salvation Army’s community programs. The Case Worker builds supportive relationships with participants and assists them in identifying goals, addressing barriers, accessing community resources, and developing practical plans for greater stability and independence.

The Case Worker works collaboratively with Salvation Army staff, volunteers, spiritual care representatives, and community partners to provide holistic support to participants while maintaining confidentiality, professional boundaries, and accurate case documentation.

KEY Accountabilities:

Case Management

• Complete participant intake, assessment, goal setting, action planning, transition, and follow-up.
• Develop and maintain an assigned caseload.
• Work collaboratively with participants to identify strengths, needs, barriers, and personal goals.
• Develop individualized action plans and regularly review progress with participants.
• Provide ongoing casework and support in accordance with Salvation Army policies and program requirements.
• Build trusting, respectful, and non-judgmental relationships with participants.
• Provide information, referrals, advocacy, and assistance accessing appropriate community services.
• Accompany or support participants when appropriate in connecting with community resources.
• Conduct meetings with participants in person, by telephone/video, and when appropriate in community or home settings.
• Respond appropriately to crisis situations and assist participants in navigating complex social-service systems.

Community Resources & Partnerships

• Develop and maintain strong working relationships with community agencies and service providers.
• Connect participants with housing, financial, employment, health, mental-health, addictions, family, and other community resources as appropriate.
• Attend community and agency meetings as required.
• Represent The Salvation Army professionally when working with community partners.
• Work collaboratively with Salvation Army staff, volunteers, and ministry teams to provide coordinated support.

Administration & Documentation

• Maintain accurate, confidential, and up-to-date participant files.
• Complete detailed case notes documenting participant contacts, services, referrals, and progress.
• Maintain required program records, statistics, and reports.
• Collect information required for program evaluation and outcome measurement.
• Follow all applicable Salvation Army policies, procedures, confidentiality requirements, and legislation.
• Participate in staff meetings, case consultations, training, and professional development.

Team Collaboration

• Work closely with Community Services staff and other Salvation Army personnel to provide holistic support.
• Participate in Pathway of Hope team meetings and consultations.
• Encourage appropriate involvement of volunteers and community members in supporting participants.
• Support the integration of community services with the broader mission of The Salvation Army.

Working Conditions:

• Primarily office and community-based work.
• Regular interaction with individuals and families experiencing a wide range of social and economic challenges.
• Local travel between Salvation Army locations and community appointments may be required.
• Some evening and weekend work may occasionally be required.
• Ability to lift and move up to approximately 20 lbs.
• The position requires the ability to work respectfully and professionally in a variety of community settings.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications:

Education, Qualifications and Certifications:

• Completion of a two-year post-secondary diploma in a human-services field, such as Social Services Worker.
• A Bachelor’s degree in Social Work, Social Services, or a related field is considered an asset.
• Equivalent combinations of education and relevant experience may be considered.

Experience and Skilled Knowledge Requirements

• Previous experience in case management, social services, community services, or a related field is preferred.
• Experience working with individuals and families experiencing complex social or economic challenges is an asset.
• Current First Aid/CPR certification, or willingness to obtain.
• Non-Violent Crisis Intervention certification, or willingness to obtain.
• Successful completion of required background screening, including a Vulnerable Sector Check.

Skills and Capabilities

• Strong interpersonal, communication, and relationship-building skills.
• Compassionate, respectful, and participant-centred approach.
• Strong problem-solving and advocacy skills.
• Ability to assess needs and develop practical action plans.
• Excellent organizational and time-management abilities.
• Ability to maintain accurate and confidential documentation.
• Ability to work independently while functioning effectively as part of a multidisciplinary team.
• Knowledge of local community resources and social-service systems.
• Proficiency with Microsoft Office and electronic documentation systems.
• Ability to work effectively with individuals from diverse backgrounds and life circumstances.
• Ability to maintain professional boundaries and confidentiality.
• Understanding of and willingness to support The Salvation Army’s mission, values, and standards.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation:

The target hiring range for this position is $24.47 to $30.59 with a maximum of $36.71.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.