Case Processing Assistant

Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs; Toronto; Sur place; CAD 59 000 - 68 000; Plein temps

Résumé du poste

Ontario Labour Relations Board in Toronto is seeking a detail-oriented Office Administrator for a 12-month temporary assignment under the Ontario Public Service. The role focuses on case processing, file management, and timely handling of applications under multiple statutes.

You will organize electronic records, coordinate with staff and clients, and ensure confidentiality and adherence to legislated timelines while providing clear communications and support to the filing team.

Qualifications

• Strong analytical, time management and organizational skills.
• Proficient with MS Office and case management systems.
• Ability to interpret and apply legislation (LRA, ESA, OHSA).
• Excellent oral and written communication and client service.

Responsabilités

• Enter, update and track information.
• Organize and maintain electronic files and database systems.
• Process a variety of applications under various statutes.
• Produce a variety of correspondence and answer queries about case files.
• Coordinate work with staff and clients to expedite processing.
• Ensure legislated time frames and confidentiality are maintained.

Connaissances

MS Office proficiency

Case management systems

Legal terminology

Outils

MS Office

Case management systems

Description du poste

Ministry of Labour, Immigration, Training and Skills Development

Division:

Ontario Labour Relations Board

City:

Toronto

Position(s) language:

Job term:

1 Temporary - 12 months with possibility of extension

Job code:

09OAD - Office Administration 09

$28.14 - $32.82 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Do you have excellent analytical, time management and organizational skills to perform case processing duties in a procedurally detailed legal environment? If this sounds like you, then please consider this exciting opportunity with the Ontario Labour Relations Board.

Learn more about the Ontario Labour Relations Board

About the job

In this challenging position you will:

• enter, update and track information
• organize and maintain electronic files and database systems
• process a variety of applications under various statutes
• produce a variety of correspondence and answer queries about case files
• coordinate your work with staff and clients to expedite processing
• ensure legislated time frames and confidentiality are maintained

What you bring to the team

Computer skills:

• You are proficient with office software (e.g. MS Office applications) and case management systems.

Technical knowledge:

• You have sound understanding of legal concepts and terminology.
• You can interpret and apply relevant legislation (e.g. Labour Relations Act, Employment Standards Act, Occupational Health and Safety Act).

Communication and interpersonal skills:

• You have oral and written communication skills to provide and explain procedures, respond to enquiries, follow up on issues and resolve discrepancies.
• You can build relationships with clients and staff.

Other essential skills:

• You are able to efficiently prioritize and manage diverse work in a high-volume and time-sensitive environment.
• You are detail oriented and able to produce accurate work.
• You use tact and judgment when dealing with sensitive and confidential information.
• You can work independently and in a team.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• a modern, friendly and accessible physical work environment

Additional information:

• 1 English Temporary, duration up to 12 months, 505 University Ave, Toronto, Toronto Region

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.