Appeal Case Management Officer - Bilingual (English/French)

Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs; Toronto; On-site; CAD 44,000 - 52,000; Full time

Job summary

The Court of Appeal for Ontario is seeking an organized, team-oriented individual for the Intake Office in Toronto. You will handle court documents, support inmate appeals, and respond to public inquiries in person, by phone and email.

This temporary 12-month role requires advanced French, strong analytical and data-entry skills, careful attention to detail, and the ability to manage confidential information using Word, Excel, Outlook and the Court Office System (COS).

Qualifications

• Must possess advanced oral and written French.
• Experience providing customer service at the public counter.
• Knowledge of court processes and rules.
• Proficiency with Word, Excel, Outlook and COS.
• Ability to handle confidential information with discretion.

Responsibilities

• Receive, review and process court documents for accuracy.
• Provide admin support for inmate appeals case management.
• Answer inquiries in person, by phone and by email.
• Receive and process fees and issue invoices.
• Enter and retrieve data on COS and related systems.
• Assist as back-up court registrar when required.

Skills

French language – advanced

Analytical thinking

Communication skills

Organizational skills

Customer service

Attention to detail

Tools

Word

Excel

Outlook

Court Office System (COS)

Job description

1 Temporary (12 months with possible extension)

Job code: 11OAD - Office Administration 11

$32.11 - $38.34 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

The Court of Appeal for Ontario, the highest court in the province of Ontario, requires an organized, team-oriented individual with excellent communication and analytical skills to provide effective and efficient customer service to the public in the court's Intake Office.

About the job

You will:

• receive, review and process court documents checking accuracy, completeness and adherence to legal requirements
• provide administrative support in the processing and case management of all inmate appeals
• provide customer service at the public counter and respond to enquiries in person, by telephone and by email
• receive and process fees and issue invoices
• enter and retrieve data on computerized systems
• assist the court by being a back-up court registrar, when required

What you bring to the team

Mandatory:

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire

Analytical skills:

You have:

• the ability to ensure appropriate materials are filed, procedures followed, steps taken by counsel or self-represented litigants to ensure compliance with court rules and practice directions
• the ability to determine clients' needs and advise on missing requirements or proper completion and processing of legal documents
• the ability to use judgement when discussing and releasing highly sensitive and confidential material and information

Knowledge and experience:

You have:

• the ability to acquire and apply knowledge of relevant legislation, processes and procedures (e.g. Courts of Justice Act, Rules of Civil Procedure, Criminal Appeal Rules, Inmate Appeal processes and procedures)
• demonstrated experience in office practices and procedures to: manage electronic and paper filing of court documents, case manage inmate appeals and prepare correspondence
• knowledge of basic mathematical calculations to process payments and reconcile monies received
• the ability to acquire and apply knowledge of court proceedings to assist the court in the capacity of court registrar

Communication skills:

You have:

• experience composing routine correspondence for management approval using a high degree of accuracy and attention to detail
• the ability to communicate effectively with a variety of individuals (e.g. the judiciary, managers, lawyers, clients and the public), some of which may be argumentative or distraught, using tact and discretion
• demonstrated customer service skills to provide service at the public counter, by telephone and email to obtain and provide information

Organizational skills:

You have:

• experience setting priorities, multi-tasking, meeting workload demands and completing work to strict deadlines
• experience managing calendars and schedules to monitor deadlines
• experience working in a high pressure environment, independently and on a team

Computer skills:

You have:

• proficiency using computers and related word processing, spreadsheet, email and database software (e.g. Word, Excel, Outlook and Court Office System (COS)) to input, track and retrieve information

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

• 1 Bilingual English/French Temporary, duration up to 12 months, 130 Queen St W, Toronto, Toronto Region, Criminal Record and Judicial Matters Check
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.