Case Manager (2026-296-CC)

WoodGreen Community Services; Toronto; On-site; CAD 57,000 - 58,000; Full time

Job summary

WoodGreen Community Services is recruiting a Case Manager for the Street to Home Housing Program in Toronto. This role supports tenants in supportive housing with complex needs, focusing on hoarding/pest control interventions and coordinated care.

You will work within a multidisciplinary team to assess, plan, implement, and monitor client progress, linking clients to health services and community resources while maintaining comprehensive documentation and adherence to policies.

Qualifications

• Bachelor's degree in Social Work or related discipline.
• 3+ years experience in mental health, harm reduction, and housing support.
• Ability to work within a multidisciplinary team and collaborate with other professionals.

Responsibilities

• Provide comprehensive case management including assessment, planning, and crisis intervention.
• Develop case plans with individuals and coordinate services.
• Assist tenants with mental health support, life skills, and resources.
• Coordinate referrals to primary care and community resources.
• Maintain records, reports, and ensure program compliance.

Skills

Team collaboration

Case management

Crisis intervention

Written communication

Interpersonal skills

Assessment skills

Informal counselling

Problem solving

Education

Bachelor's degree in Social Work

Tools

Pirouette

MS Word

MS Excel

Job description

Competition # 2026-296-CC Case Manager (2026-296-CC) Employment Type: Full Time, Bargaining Unit Work Hours: 35 hours/week (Mon-Fri, 9am-5pm) Work Setting: Exclusively Onsite – 841 Queen St. E. & 1117 Gerrard St. E, Toronto, ON Salary: External Rate: G7 - $56,802.64 Internal Rate: G8 - $57,961.88 Application Deadline: October 28, 2026, by 11:59 pm

Program Overview – Street to Home Housing Program, Supportive Housing – Community Care Unit

In alignment with WoodGreen’s mission to promote wellness, reduce poverty, and build sustainable communities, this role delivers essential services that foster self-sufficiency and housing stability. All work is carried out in accordance with WoodGreen’s policies, Ministry of Health standards, and all relevant provincial legislation to ensure the highest quality of care for our tenants.

Reporting to the Supportive Housing Supervisor, the Case Manager provides specialized support to tenants within our Supportive Housing Programs who are living in bachelor-style units. These individuals often navigate prolonged mental health and addiction challenges or have experienced chronic homelessness. This position is vital to maintaining affordable and sustainable housing, with a primary focus on providing specialized interventions for hoarding and pest control management.

Working as part of a multidisciplinary team of Client Support Workers and Case Managers, you will provide comprehensive clinical support, including client assessments, case planning, and crisis intervention. You will act as a key liaison between our clients and the broader community by making referrals to appropriate resources and collaborating closely with healthcare providers and agency partners to ensure a holistic approach to client wellness.

What You Will Do

• Provide comprehensive case management services: assessment, personal goal setting through the development of Case Plans, short/long-term planning, informal counselling, follow up support, crisis intervention, service co-ordination, case conferencing, and referrals.
• Undertake needs assessments and develop case plans with individuals in the program.
• Assist tenants with mental health issues by providing a variety of day-today physical, emotional, and social supports, life skills assistance, information, and resources.
• Identify and address mental health issues connecting them with primary care and other needed resources and support them to utilize informal and formal support networks appropriately.
• Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing and advocate on behalf of clients when required.
• When required, accompany clients to offsite medical appointments, and any other community-based services and provide emotional and logistical support to clients during offsite visits, ensuring they understand appointment details, advocate for their needs, and stay engaged throughout the process.
• Link clients to various community resources and facilitate appropriate referrals to other community support services when required.
• Ensure the coordination of services and a “continuum of care”.
• Liaise, consult, and collaborate with other program area staff and service providers.
• Monitor the housing challenges and ability of each resident to adhere to the policies and protocols and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles.
• Complete statistics/reports and maintain all records regarding program/activity enrollment.
• Ensure that the anti-racism objectives and community development principles of the organization are achieved in the program.
• Gather statistical and narrative information required for the Service and organization.
• Might be exposed to second-hand smoke, behavioral & cognitive outbursts, death, dying, drug use, pest-related concerns etc.

What You Bring to the Team

• Bachelor’s degree in Social Work or a related discipline.
• 3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness.
• Experience working effectively in a team in collaboration with other community professionals.
• Proven ability in case management, informal counselling, and crisis intervention.

What Will Set You Apart

• Strong housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing.
• Able to work independently with minimal supervision.
• Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
• Proven ability to minimize barriers through service delivery for low-income individuals with mental health and substance use issues.
• Strong assessment skills.
• Demonstrated ability to develop, implement, and evaluate community needs and follow up programs.
• Demonstrated interpersonal skills.
• Excellent verbal and written communications skills.
• Demonstrated information and referral skills; and ability to effectively link client to supportive services.
• Ability to work from a client-centered approach.
• Comprehensive understanding and knowledge of the health sector and its related services.
• Excellent knowledge of community resources.
• Demonstrated ability to follow policies, procedures, and adhere to legislation.
• A thorough understanding of clinical practices and care models.
• Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a clients.
• Proven ability to facilitate presentations and workshops.
• Applied computer skills (MS word, excel, and Internet).
• Ability to use case management software is an asset (Pirouette).
• Ability to work weekends, statutory holidays on an exceptional basis, where and if applicable
• Might work in environments where there are pests.
• Might work in environments where clients use substances.
• Might work in environments wherein clients have incontinence issues.
• Clients may exhibit responsive behaviours including profanities and expletives.
• Able to lift 40lbs.