Case Manager

Venor; Dartmouth; On-site; CAD 77,000 - 96,000; Full time

Benefits offered by this job

Hybrid work

Benefits plan

Professional development

Employee referrals

Supportive team

Job summary

The Workers' Compensation Board of Nova Scotia is hiring Case Managers across three streams (Return to Work, Psychological Injury, Long-Term Benefits) to develop goal-oriented plans and coordinate services for injured workers.

Ideal candidates hold a university degree in health care, education, or social sciences, have about four years of medium to complex case management experience, and are willing to travel. Hybrid work and comprehensive benefits are offered.

Qualifications

• A university degree in health care, education, or social sciences.
• 4 years of experience performing medium or complex case management in a decision-making capacity in patient care, social service, health care, insurance, disability case management, or related environment.
• Travel is a requirement; candidates must have a valid driver’s license and daily use of a dependable, safe automobile.

Responsibilities

• Assessing the needs of individual workers and administering the benefit provisions.
• Lead a goal-oriented return-to-work plan; liaise with employers, health-care providers, unions, mental health professionals, and other service providers.
• Coordinate and provide a full range of vocational rehabilitation services and manage caseloads.

Skills

Managing Risks

Analytical Thinking

Communication

Return to Work

Clinical Assessment

Decision Making

Vocational Rehabilitation

Case Coordination

Act Interpretation

Education

University degree in health care, education, or social sciences

Equivalent combination of degree and experience

Job description

Job Location: Dartmouth, NS, CAN, B3B 0L9

Posting Start Date: 8/4/26

Posting End Date: 8/31/26

Case Manager

About the Workers' Compensation Board of Nova Scotia

The Workers' Compensation Board of Nova Scotia (WCB) is the province's provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

About This Opportunity

We are currently hiring Case Managers across three specialty streams: Return to Work, Psychological Injury, and Long-Term Benefits. Return to Work Case Managers focus on developing goal-oriented return-to-work plans and coordinating vocational rehabilitation services for injured workers. Case Managers in Psychological Injury conduct trauma-informed assessments and support workers experiencing psychological injuries, stress, or mental health conditions on their path back to a safe and sustainable return to work. Case Managers in Long-Term Benefits focus on the ongoing assessment of workers' financial status, benefit entitlement, and case management for those requiring extended support. As part of your application, we will ask you which stream(s) you are most interested in.

About the Role

It's an exciting time to work for the WCB as they undergo a significant business transformation and continue to evolve their service to better meet the needs of those they serve. Case Managers are responsible for a broad range of responsibilities including assessing the needs of individual workers and administering the benefit provisions of the Workers' Compensation Act, where applicable; exercising leadership in the development of a goal-oriented return-to-work plan; liaising with employers, health-care providers, unions, mental health professionals, and other service providers to ensure access to appropriate medical, psychological, and vocational rehabilitation services; managing assigned caseloads; preparing reasoned, plain-language decisions; adhering to procedures for return-to-work management; approving and authorizing services and benefits for injured workers on an on-going basis, including earnings replacement benefits, medical aid, psychological treatment supports, vocational rehabilitation, and permanent impairment benefits; and, upon completion of active intervention, assessing entitlement to wage-loss benefits and, where wage loss occurs, calculating an award as per the Workers' Compensation Act provisions and policies.

Case Managers are responsible for coordinating and/or providing a full range of vocational rehabilitation services. This may include (but is not limited to) job search and development; negotiating wage subsidies; developing alternative employment opportunities; and maintaining control of the worker's vocational rehabilitation benefits and services while participating in a vocational rehabilitation program. The ability to adapt to changes in caseloads and/or teams is key to success in this role.

Additional Responsibilities by Stream

• Return to Work: exercising leadership in the coordination of case management team members, and adhering to best-practice procedures for return-to-work management across a broad, varied caseload.
• Psychological Injury: conducting sensitive, trauma-informed assessments of each worker's unique situation; recognizing the impact of trauma, stress, and psychological injury on engagement, recovery, and work capacity; and reviewing psychological and mental health documentation from clinicians to understand treatment progress and functional impacts related to conditions such as anxiety, depression, and PTSD.
• Long-Term Benefits: monitoring and evaluating assigned caseloads over an extended duration; preparing detailed case plans for each worker; providing complete assessments of workers' financial status; and applying the rate-setting mechanism.

Your Experience & Skills

As an ideal candidate, you will thrive in this environment by possessing the following work group competencies: Managing Risks, Analytical Thinking, Communication, Return to Work, Clinical Assessment Comprehension AND Application, Problem-Solving, Relationship Management, Decision Making, Vocational Rehabilitation, Case Coordination, and Act Interpretation & Application. In addition to these competencies, you will demonstrate a keen sense of teamwork and a passion for delivering impeccable client service. You will be personable and energetic and will have a natural ability to thrive in a fast-paced, people-centered environment, serving a diverse group of stakeholders. You will also be comfortable delivering presentations, mentoring, and coaching others.

• A university degree in health care, education, or social sciences.
• 4 years of experience performing medium or complex case management in a decision-making capacity in patient care, social service, health care, insurance, disability case management, or related environment. (For the Psychological Injury stream, this should include experience supporting individuals with mental health conditions or psychological injuries using trauma-informed practices.)
• An equivalent combination of a university degree in another area of study and significant additional experience in case management may be considered.
• Travel is a requirement; candidates must have a valid driver's license and daily use of a dependable, safe automobile.

Perks of Joining Our Team

• Flexibility/Hybrid work model
• Comprehensive Benefits Plan
• Ongoing professional development opportunities
• Employee Referral Program
• A passionate team and a supportive work environment

We offer a competitive compensation package ranging from $76,514 - $95,637.

Accommodation Request

WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email at [e-mail]. All information received will be kept confidential.
To learn more about the Workers' Compensation Board of Nova Scotia, navigate to the About Us section of our website.