Case Manager

Cochrane District Services Board; Timmins; On-site; CAD 43,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Employee Assistance Plan

Professional development

Flexible schedule

Job summary

Cochrane District Services Board is seeking a dedicated Case Manager to deliver client-centered case management under Ontario Works and housing programs in Timmins. You will assess needs, co-create goals, and support pathways to stability and employment.

The role emphasizes collaboration with service providers, documentation accuracy, and adherence to program policies. A relevant degree or diploma with experience in social services is preferred.

Qualifications

• University degree in Social Sciences or related education/experience.
• Two years of experience in social services, preferably in income maintenance and employment programs.
• Knowledge of Ontario Works Act/Regulations/Directives and related programs.

Responsibilities

• Provide person-centered case management and assess stabilization needs.
• Co-create goals and pathways to stability and adapt plans to overcome barriers.
• Assist clients with applications and determine funding eligibility.
• Complete assessments and monitor action plans.
• Coordinate life skill development and community participation.

Skills

Emotional Intelligence

Empathy

Learner

Decision Making

Attention to Detail

Communication

Consultation

Relationship Building

Coaching & Mentoring

Customer Focus

Education

University degree in Social Sciences

Two-year College Diploma in Social Sciences

Education/Experience Equivalence

Tools

Word processing software

Social Assistance software

Job description

Job Reports to: Lead Manager, Ontario Works and Client Care
Salary: $31.19 - $37.38

This posting represents a current and active vacancy.

SUMMARY

Under the direction of the Ontario Works Program Manager (and Housing), the Case Manager will provide effective client-centered case management focused on assessing and meeting client needs in a respectful, inclusive, and supportive manner, through to stability and/or employment.

The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.

KEY RESPONSIBILITIES OF POSITION

• Provide person-centric case management, identifying & assessing stabilization needs.
• Co-create goals, pathways to stability and adapting plans as needed to overcome barriers as required.
• Engage clients and support application completion, assessing and determining funding eligibility under CDSB and other programs, policies, and the Ontario Works Act.
• Complete common assessment and negotiate and monitor action plans.
• Facilitate, as required, a variety of life skill developments.
• Promote/support/monitor life skill activities related to the social determinants of health to enhance participation in the community.
• Support effective communication strategies inside and outside of the organization, track data, monitor and report progress as required.
• Make referrals, collaborate with other service providers while maintaining focus on client success; following up and providing support as required.
• Review and audit cases and files, monitor eligibility and ensure appropriate updated documentation is on file.
• Liaise, communicate, and collaborate with other teams, departments, businesses and organizations as required.
• Monitor stagnation or case inactivity by inspiring, coaching, and motivating clients to co-create new/revised pathways to success as needed.
• Other related duties as assigned.

CORE COMPETENCIES

• Emotional Intelligence: Practiced and continuously evolving through self‑awareness, self‑management, social awareness, and relationship management.
• Empathy: Values knowledge of those with lived experience and empathizes with the non‑linear path to overcome systemic barriers
• Learner: Listens to understand, practices reflexivity, seeks to learn and grow continuously
• Decision Making & Judgement: Makes timely, informed decisions that considering the facts, goals, constraints, and risks.
• Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks.
• Analysis & Reasoning: Identifies key facts in a range of data. Notices when data appears wrong or incomplete, or in need of verification. Distinguishes information that is not pertinent to a decision or solution.
• Relationship Building: Builds a constructive working relationship with partners, peers & clients, characterized by acceptance, cooperation and mutual respect.
• Coaching & Mentoring: Enables others to grow and succeed through feedback, instruction, and encouragement.
• Customer focus: Builds and maintains excellent client satisfaction to internal and external customers with the supports and services offered by the organization.
• Communication: Listens to clients, values their voice in the co‑creation of their pathways to employment. Values peers and communicates in an effective manner.
• Consultation: Consults and collaborates with various CDSB teams and partners. Provides consultation to clients, working to identify and resolve complex and sensitive issues.

CORE VALUES

• Emotional intelligence, communication, teamwork, adaptability and flexibility, judgement, professionalism, decision‑making, time management, attention to detail, empathy, client‑focused

JOB REQUIREMENTS

• In‑depth knowledge of ethics and strength of character required to voice dissidence when necessary.
• Knowledge of the Ontario Works Act/Regulations/Directives, the Ontario Disability Support Plan Act and related Federal, Provincial and District programs
• Ability to work collaboratively and effectively within the program, across disciplines and with external stakeholders.
• Familiarity and knowledge of community resources within the District of Cochrane
• Good working knowledge of the full range of programs & services delivered by the CDSB including Ontario Works, System of Care, Employment Ontario, Child Care and Social Housing
• Proficiency in word processing programs and Social Assistance technology
• Strong cultural competencies, interpersonal and communication skills

EDUCATION & EXPERIENCE

• University degree in Social Sciences OR a two‑year College Diploma in Social Sciences with related work experience OR a combination of education/experience acceptable to the employer
• Two years of experience in social services, preferably in the delivery of income maintenance and employment programs

CONDITIONS OF EMPLOYMENT

• Satisfactory Criminal Records Check
• Use of a vehicle may be required.
• Maintain a valid driver's license.
• Out of office work required.
• Must maintain confidentiality.
• Bilingualism in accordance with the French Language Services policy.

WHAT WE OFFER

• Employer sponsored group health benefits (including optical, dental, drug, and extended health benefits) for full‑time employees
• Employee and Family Assistance plan, available to spouses and dependents
• Continuing education and professional development
• Flexible and compressed work week options are available

An Equal Opportunity Employer

The CDSB operates in accordance with the French Language Services policy.

The CDSB does not utilize artificial intelligence (AI) to screen, assess, or select applicants.

CDSB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. The Cochrane District Services Board is committed to equity in its policies, practices, and programs.

The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.

Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy