Case Management Officer

Aunt Leah's; New Westminster; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Case Management Officer to join their team. This role involves working closely with various programs to support youth and families in need. You will be responsible for managing case intakes, developing partnerships, and ensuring participants receive the resources they are eligible for. The ideal candidate will have a strong background in trauma-informed care and motivational interviewing, along with excellent organizational skills. With a comprehensive benefits package and a commitment to a living wage, this position offers a rewarding opportunity to make a meaningful impact in the community.

Benefits

Comprehensive benefits package

Dental care

Extended health care

RRSP matching

Generous vacation time

Qualifications

• 2-3 years experience working with multi-barrier youth.
• Knowledge of housing first principles and child welfare system.

Responsibilities

• Manage case intakes and ensure participants access needed resources.
• Develop partnerships for effective resource tapping.

Skills

Motivational Interviewing

Case Management

Data Management

Trauma-Informed Care

Collaboration Skills

Organizational Skills

Education

Post-secondary degree in child and youth care

Diploma in social services

Tools

OTIS case management system

Microsoft Office Suite

Job description

1 week ago Be among the first 25 applicants

As Case Management Officer, your work will involve working closely with the Link Housing program, as well as with other non-residential programming at Aunt Leah’s including Employment, Education and Life Skills departments.The Case Management Officer is responsible for case liaising and managing intakes to ensure participants are accessing supports & resources they are eligible for within Aunt Leah’s Programming, as well as within the larger community. The Case Management Officer coordinates integration of various interventions and building seamless transitions to support participants accessing overall programs, and is responsible for external partnership development and effective resource tapping; establishing strong partnerships and resource lists with external emergency housing supports in order to provide meaningful referrals. With the support of the Link Program Coordinator and/or Director of Housing and Education Programs, the Case Management Officer completes Aunt Leah’s reporting, including Reaching Home, BC Housing, and other relevant reports with accuracy & in a timely manner.

Reports To:Director of Housing & Education Programs

Qualifications:

• Post-secondary degree or diploma in child and youth care, social services, or related field
• Minimum 2 to 3 years’ experience working with multi-barrier youth and or mothers in need
• Minimum of 2 years’ experience in the child welfare system and/or within the housing sector
• Strengths-based and trauma-informed case-management style
• Knowledge of and demonstrated ability to use Motivational Interviewing
• Experience with data management systems and reporting
• Demonstrated effective person-centered case management skills in working with individuals facing multiple housing barriers, such as addiction, mental health, and trauma
• Deep understanding around colonization and its implications on the child welfare system and influence on housing

Requirements:

• Satisfactory Criminal Record Check (including vulnerable persons) and Local Police Information Check
• Ability to work flexible hours, including occasional evenings and weekends
• Naloxone training
• Standard First Aid
• MCFD clearance

Assets:

• A valid BC Class 5 driver’s license and access to a reliable vehicle
• Proof of vehicle business insurance of $5 million liability
• Clear Driver’s Abstract

Knowledge, Skills, and Abilities:

• Ability to act, engage and support youth through a strengths-based, person-centered, trauma-informed lens, or be willing to learn
• Ability to establish collaboration and work collaboratively with internal teams and external partners
• Ability to identify barriers to housing and appropriately address them
• Ability to work closely with participants to assess sustainable housing, obtain/maintain housing, employment, and/or education goals
• Ability to coordinate with multiple stakeholders to ensure youth are set up long- term for success
• Ability to work collaboratively with the Link Coordinator and other Aunt Leah’s program staff to incorporate and facilitate youth to access housing, employment, life skills, education opportunities
• Excellent organizational and time management skills, including the ability to manage multiple priorities
• Ability to use the knowledge of wrap-around services while following a strengths-based, needs-driven approach
• Strong Motivational Interviewing skills and its application
• Excellent administrative skills including database management
• Proficiency with Microsoft Office suite
• Knowledge of Housing First approach and six principles

Key Duties and Responsibilities:

Case Management Essential Functions:

• Complete an eligibility assessment upon intake to ascertain the type of support and level of homelessness; to determine the priority level and focus of support required
• Collaborate and provide case planning with Program Coordinators; liaise and engage with community members and potential landlords
• Use effective communication skills, build trust and rapport; maintain effective working relationships with participants to allow for the transfer of required information, and promote a cooperative & productive work environment
• Provide information & orientation sessions for participants accessing services; evaluate eligibility for programs and services; provide advocacy
• Enter all documentation required in the case management system (OTIS) to open and maintain participant files
• Maintain and manage Aunt Leah’s service and intake waitlist
• Interview participants and identify strengths, barriers, interests, skills, and suitability
• Refer participants to other programs and services as required and provide information regarding available community resources for a wide variety of personal, situational, and health-related issues
• Develop realistic short-term action plans with participants as part of the intake process
• Assist participants with application process and achievement of successful housing outcome
• Negotiate and determine participant financial supports, commitments, payment schedules, compliance, repayment terms and conditions on service agreements
• Provide effective case management support & connect participants to appropriate department/program for financial support where applicable
• Engage in case meetings and report on unusual and/or complex cases immediately to coordinators & management
• Review & refer to Aunt Leah’s policy guidelines in service delivery
• Assess participants readiness and feasibility for long- term housing and implement interventions that support long -term housing
• Create emergency housing response plan based on participants’ needs
• Participate in creating internal housing assessment and response strategies as well as relevant policies and procedure pertaining to participant waitlists
• Utilize Vulnerability Assessment Tool (VAT) or compatible process to liaise with housing support team on external supportive housing referral for participants
• Design & deliver a targeted customized program based on key performance measures
• Attend & actively participate in meetings, coaching sessions & performance evaluation process
• Gather case management statistics relevant for outcomes reporting; positively interact and support all participants and team members
• Represent Aunt Leah’s at community safety and well-being initiatives forums (such as situation tables) and/or other relevant community-based collaboration as directed by supervisor
• Adhere to all program and agency policies and procedures
• Keep abreast of housing market information, current community resources and interventions, and federal and provincial government-sponsored programs, funding sources, and employment housing opportunities
• Monitor & update Link Program intake spreadsheet for new participants
• Complete monthly Reaching Home activity reports and/or BC Housing reports, with direction from Link Coordinator and/or Director of Housing & Education Programs
• Other related duties as operationally directed that do not affect the nature of the work

Embrace the Six Principles of Housing First

1.Rapid access to housing with supports:

• Support participants with finding and securing permanent housing as rapidly as possible
• Develop relationships with potential landlords to provide market housing for chronic or episodically homeless youth
• Understand that housing readiness is not a requirement to secure housing

2.Offering participants’ choice in housing:

• Provide choice in terms of housing options as well as the services participants wish to access
• Use of motivational interviewing (Collaboration, Evocation, and Autonomy)
• Develop a collaborative relationship that encourages the youth to state their preferences

3.Separating housing provision from other services:

• Understand that acceptance of any services, including treatment, or sobriety, is not a requirement for accessing or maintaining housing

4.Providing tenancy rights and responsibilities:

• Educate participants on tenancy rights and responsibilities, in accordance with the Residential Tenancy Act
• Support participants with landlord relationships and advocacy within the public and private sectors

5.Integrating housing into the community:

• Understand that, in order to respond participant choice, minimize stigma and encourage client social integration, more attention should be given to scattered-site housing in the public or private rental markets

6.Strength-based and promoting self-sufficiency:

• Provide case planning to facilitate participants’ self-determined goals towards independence and self-sufficiency
• Collaborate with internal and external life skills, education, employment, mental and physical health, and housing services
• Ensure participants goals and preferences are in the service agreement

Working Conditions:

• This position may require working occasional evenings and weekends and travel to various locations within Metro Vancouver
• Works primarily in an office setting (New Westminster head office)
• Hours of work – 37.5 hours per week (7.5 hours a day) generally Monday to Friday (9:00 am to 5:00 pm)
• On-call as scheduled on the on-call roster

Living Wage Employer:

As a certified living wage employer, we are committed to compensating our employees a living wage that allows working families to support the healthy development of their children and participate in the social, civic, and cultural lives of their communities. Embracing a living wage policy aligns with our Strategic Goals and provides our staff a great place to work.

We Offer:

A comprehensive benefits package that includes dental, extended health care including vision care and prescription, RRSP matching, generous vacation and personal time package.

To Apply:

Please send your resume and cover letter, quotingCase Management Officerin the subject line, [e-mail]. Short-listed candidates will be contacted for interviews.

We encourage qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities to apply if you are interested in supporting our mission and mandate.

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