Case Counsellor

Government of Manitoba; Portage la Prairie; On-site; CAD 60,000 - 79,000; Full time

Benefits offered by this job

Career in public service

Professional development

Diversity and inclusion focus

Team-based environment

Job summary

Government of Manitoba requires a Case Counsellor in Portage la Prairie to support Families clients with dignity and respect. The role emphasizes active listening, collaboration with colleagues and partners, and flexible planning to meet participant needs within program guidelines.

The incumbent will work with diverse families, manage high caseloads, and use technology across multiple programs. Evening/weekend shifts may be required.

Qualifications

• Post-secondary education in social services or equivalent combination of education and experience.
• Experience with diverse populations facing barriers including disabilities and poverty.
• Ability to manage conflict in a calm, respectful manner.
• Strong interpersonal skills to build relationships with stakeholders.
• Ability to read, write and verbally communicate in French.

Skills

Interpersonal communication

Active listening

Collaboration

Technology proficiency

Conflict management

French language ability

Education

Post-secondary education in social services

Equivalent education/experience allowed

Job description

Regional Social Services Northern, Community Services and Supports

Advertisement Number: 45758

Salary(s): SP3 $60,011.00 - $79,189.00 per year

Closing Date: November 5, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

This is a preference competition. All applicants are encouraged to apply, however first consideration for this competition will be given to Indigenous people. Applicants are requested to self-declare at the time of application.

An eligibility list may be created for similar positions and will remain in effect for 6 months.

The Department of Families is seeking a qualified candidate to fill a Case Counsellor position in Portage la Prairie.

To be considered for this competition you must submit an application form and resume. See below for further instructions.

Duties

Who you are

• You have strong interpersonal communication skills, and you interact with people with dignity, respect, objectivity and the desire to actively listen and learn.
• You are a great listener, you can articulate clearly and you understand the importance of looking beyond what is at the surface, and you can maintain flexibility in your approach and planning with participants and their families.
• You are open to collaborating with your co-workers and others to better meet the needs of your participants. You are also adaptable to changes in workload, policies and procedures.
• You are comfortable with technology, using multiple computer and business programs.

What we offer

• A career in a helping and caring profession with the ability to make a profound and lasting impact in the lives of people.
• A positive work environment where you can build successful and long-lasting professional relationships with co-workers who will share their knowledge and expertise with you.
• Every day is different with variety in tasks and challenges.
• Training from orientation to on-going professional development within EIA that will give you the tools you need to be successful.

The EIA program is a program of last resort that provides financial and other assistance to eligible Manitobans who have no other way to support themselves or their families. The program works with persons living with disabilities to meet their specialized needs and ensure inclusion in the community while also partnering with employable participants and their families to encourage access and participation in the workforce.

We are committed to providing a workplace that is inclusive and we welcome people of all abilities and diverse lived experiences to send us their application for this role.

Qualifications

• Post-secondary education in the social services field. This may include a certificate, diploma, or degree. An equivalent combination of education, training and experience within the social services field may be considered.
• Experience working with individuals/families from diverse backgrounds (cultural, financially disadvantaged, persons with disabilities, socially disadvantaged, newcomers, etc.) who may face multiple barriers and challenges such as addictions, mental illness, disability and employment.
• Ability to manage conflict in a calm, assertive and respectful manner.
• Strong interpersonal skills with the ability to build and maintain strong relationships within a range of diverse stakeholders.
• Ability to independently problem-solve with understanding and empathy while also ensuring that Legislation and policy are appropriately and equitably applied.
• Ability to set priorities, to organize and exercise initiative in a complex and fast-paced work environment with high-volume caseloads and competing demands.
• Ability to work effectively in a team environment with participants, other programs and external resources.
• Case management experience in a social service setting.
• Ability to read, write and verbally communicate in French.

Conditions of Employment

• Must be legally entitled to work in Canada
• Must have a valid full stage Class 5 driver's licence and the ability to travel within the Province of Manitoba
• Must be available to work evenings, weekends, and statutory holidays on occasion
• Must be able to provide and maintain a satisfactory Criminal Record Check with Vulnerable Sector Search
• Must be able to provide and maintain a satisfactory Child Abuse Registry and Adult Abuse Registry Checks

Apply to

Advertisement # 45758

Talent Acquisition

Human Resource Services

600-259 Portage Avenue

Winnipeg, MB, R3B 2A9

Phone: [phone]

Fax: [phone]

Email: [e-mail]