Case Coordinator

Allianceon; Toronto; On-site; CAD 43,000 - 51,000; Part time

Job summary

Unison Health and Community Services in Toronto seeks a Part-time Case Coordinator to join the Primary Health Care team. You will handle intake, assess determinants of health, and develop plans of action to meet client needs.

The role involves advocacy, short-term counselling on housing, immigration, income security, and food security, plus collaboration with community groups and service providers. Flexible hours and a commitment to inclusive, harm-reduction principles are expected.

Qualifications

• Undergraduate degree in social services or related disciplines with prior health or social service experience.
• Post secondary degree or diploma in social services or related disciplines with prior experience.
• Knowledge of health and social service agencies and resources.
• Skills in supportive short-term counselling.
• Experience with group work and community development.
• 3–5 years in a community-based setting.
• Experience with Electronic Health Records (EHR) and PSS is an asset.
• Understanding of local issues in the geographic area.

Responsibilities

• Provide client intake and orientation to new clients.
• Assess the impact of determinants of health on wellbeing and develop a plan of care.
• Advocacy and referrals to internal/external programs.
• Provide short-term counselling on housing, social assistance, immigration, income security, family support, and food security.
• Develop intervention plans for abuse-related issues.
• Share community resources with clients and organizations.
• Act as a resource for community groups and networks.
• Support advocacy related to community issues.
• Participate in Quality-of-Care audits across sites.

Skills

Communication

Interpersonal skills

Organizational skills

Administrative skills

Computer literacy

Bilingual

Education

Undergraduate degree in social services

Post secondary degree or diploma in social service

Tools

Electronic Health Records (EHR)

Practice Solutions Suite (PSS)

Job description

• Part-time, Contract Position (21 hours per week, Nov. 2026 to Apr. 2028)
• Tuesdays, Wednesday (Evenings) and Thursdays
• $31.02 to $36.74 per hour salary commensurate on experience

Unison Health and Community Services is a non-profit, community-based organization that servesneighbourhoods in North West Toronto. Operating out of six locations, Unison offers core services that include primary health care,counselling, health promotion, Early Years programs, legal services, harm reduction programs, housing assistance, adult protective services, Pathways to Education™ and a Diabetes Education Program.Unison’s mission is working together to deliver accessible and high-quality health and community services that are integrated, respond to needs, build on strengths and inspire change.

Unison Health and Community Services is committed to working from an inclusive, pro-choice, sex positive, harm reduction, anti-racist, anti-oppression and participatory framework.

Unison is seeking a Case Coordinator to join the Primary Health Care team. Reporting to the Clinical and Allied Health Site Manager, the Case Coordinator will be responsible for intake and orientation of new clients, assessing the impact of the determinants of health on their wellbeing,and developing a comprehensive plan of action to address clients’ needs.

• Provide client intake and orientation to new clients.
• Assess the nature of difficulty being experienced by the client using a comprehensive approach to assess the impact of the determinants of health on wellbeing and develop a plan of care to meet the client’s needs.
• Advocacy and referral to internal and external programs/agencies asrequired.
• Provide short term counselling and guidance to clientson:housing, socialassistance, immigration and adaptation, income security, familysupportand food security.
• Develop a plan of intervention for clients who present with issues of abuse.
• Be familiar with services and programs in the community and share this information with the community and organization asappropriate.
• Act as a resource for community groups/members by providing consultation,referralsand information.
• Support advocacy related to community issues whenrequired.
• Participate inQuality-of-Carechart audits across sites as required by the organization.

Undergraduate degree in social services or related disciplines, withpreviousexperience in health, social service or related fieldor equivalent experience.

• Post secondary degree or diploma in social service or related disciplines,with previous experience in health, social service or related fieldor equivalent experience.
• Knowledge of health and social service agencies and resources.
• Skills and experience in supportive short-term counselling.
• Demonstrated knowledge and experience in group work and community development.
• 3-5 years’ experience in a community-based setting.
• Experience with Electronic Health Records (experience in Practice Solutions Suite/PSS is an asset).
• Familiarity with the social, economic and cultural conditions of the project’s geographic area, experience in working with local service providers, community groups and networks, and an understanding of local issues and priorities are an asset.
• Experience serving Unison’s priority populations (seniors with complex needs, people with mental health & addiction issues, 2SLGBTQ+, and youth facing barriers).
• Demonstrated knowledge of, and sensitivity to, the impact of social, economic,environmentaland cultural issues on diverse communities.
• Knowledge of issues affecting communities facing barriers to access in an urban environment.
• Effective communication(verbal andwritten), interpersonal,organizationaland administrative skills, including computer literacy skills specific to job requirements.
• Knowledge of a second (or more) language and culture is an asset.
• Ability to work flexible hours and in a fast-pacedenvironment.

Location

tORONTO , ON

We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation. Where needed, accommodations for applicants with disabilities will be provided, on request, to support their participation in all aspects of the recruitment process.

Unison does not use Artificial Intelligence (AI) for screening, assessing, or the selection of candidates. While we thank all applicants for their interest, only those selected for an interview will be contacted.