Case Coordinator

Government of Alberta; Edmonton; On-site; CAD 67,000 - 88,000; Full time

Job summary

The Alberta Public Service – Police Review Commission is seeking a Case Coordinator in Edmonton to manage intake and review of complaints and compliments while ensuring documentation meets legislative timelines. You will coordinate with police services and complainants, applying trauma-informed and de-escalation approaches.

Reporting to the Case Coordinator, Team Lead, you will draft letters, track case progress, and contribute to a fair, transparent oversight process that strengthens public

Qualifications

• University degree in criminology, law and society, police studies, or sociology.
• Directly related education or experience will be considered on a 1:1 basis.
• Experience in case management, preferably in a legal, regulatory, or oversight setting.
• Experience interpreting policies, drafting letters, or other formal correspondence.

Responsibilities

• Serve as first point of contact for Albertans navigating the police complaints process.
• Manage intake and review of public complaints, concerns, and compliments.
• Document, summarize, and process contacts in line with legislative timelines and best practices.
• Draft decision and disposition letters and prepare case trend reports.

Skills

Attention to detail

Written communication

Stakeholder collaboration

De-escalation techniques

Education

University degree in criminology, law and society, police studies, or sociology

Tools

Microsoft Office (Word, Outlook, Excel)

PRC case management system

Job description

Job Information
Job Title:Case Coordinator
Job Requisition ID:88861
Ministry:Public Safety and Emergency Services
Location:Edmonton
Full or Part-Time:Full Time
Hours of Work:36.25hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: November 9, 2026
Classification: Subsidiary 02B 3625 Program Services 2 (022PSA)
Salary: $2,562.61 to $3,361.54 bi-weekly ($66,884 - $87,736/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

Public Safety and Emergency Services works to keep Alberta communities safe and resilient by supporting public safety, emergency management and related services across the province.

The Police Review Commission (PRC) is responsible for overseeing the police complaints process for all police services in Alberta and will have approximately 150 staff. The PRC will be at the forefront of leading and supporting police services through a significant change in process and philosophy.

Please review Public Safety and Emergency Services | Alberta.ca to learn more and what it has to offer.

Role Responsibilities

Are you ready to be the first point of contact for Albertans navigating the police complaints process? Do you thrive on balancing detail-oriented casework with trauma-informed, people-centered service?

As a Case Coordinator with the Police Review Commission (PRC), you will play a central role in Alberta’s new police oversight system by managing the intake and review of public complaints, concerns, and compliments.

Reporting to the Case Coordinator, Team Lead, you will ensure public contacts are accurately documented, summarized, and processed in line with legislative requirements, timelines, and best practices.

Key areas that will make you successful in this role:

• Case Management and Reporting – Receive, review, and verify complaints to confirm jurisdiction and ensure completeness. Summarize allegations, track timelines, monitor case progress, and draft decision and disposition letters. Prepare reports on case trends and outcomes.
• File Audits and Reviews – Conduct peer audits and case reviews to identify gaps, errors, or inconsistencies. Document updates in the case management system and elevate systemic issues or delays to the team lead.
• Service Excellence – Communicate clearly and respectfully with complainants, police services, and other stakeholders. Apply trauma-informed, culturally responsive, and de-escalation techniques to support complainants through the process. Draft transparent, professional correspondence that reinforces fairness and public confidence.
• Leadership and Collaboration – Exercise sound judgment, uphold confidentiality, and integrate equity, diversity, and inclusion principles into daily practice. Act for the team lead when required and contribute to a positive, collaborative team culture.

This role is an opportunity to directly contribute to a fair, transparent, and trusted police oversight system that strengthens public confidence in policing across Alberta.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Systems Thinking: You identify trends and process gaps that affect file flow and documentation, supporting workflow improvements that advance the PRC’s oversight mandate.
• Drive for Results: You proactively meet complaint intake, tracking, and reporting milestones while maintaining accuracy and timeliness.
• Agility: You adapt to evolving processes, shifting priorities, and high-volume caseloads with composure and creativity.
• Develop Networks: You build respectful relationships with colleagues, complainants, police services, and community organizations to support collaborative oversight.

Qualifications

• University degree in a related field (e.g., Criminology, Law and Society, Police Studies, Sociology)
• Directly related education or experience will be considered on the basis of:
  • 1 year of education for 1 year of experience; or
  • 1 year of experience for 1 year of education.

The following will be considered assets:

• Experience in case management, preferably in a legal, regulatory, or oversight setting.
• Experience interpreting and applying policies, legislation, or procedures.
• Experience drafting decision letters, disposition letters, or other formal correspondence.
• Experience using trauma-informed and culturally responsive approaches in service delivery.
• Excellent attention to detail and written communication skills.
• Experience collaborating with internal and external stakeholders in sensitive or high-volume environments.
• Knowledge of the Police Act, Police Service Regulation, and related policies and procedures.

Technical Competencies:

• Ability to analyze complaints, determine jurisdiction, and identify issues or gaps in information.
• Familiarity with records management and disclosure requirements under POPA and other legislation.
• Proficiency in Microsoft Office (Word, Outlook, Excel) and ability to learn new systems (e.g., PRC case management system).
• Proficiency with Microsoft Office and ability to learn case management systems.
• Knowledge of conflict resolution strategies and de-escalation practices.

Other Requirements:

• Must be able to pass and maintain a fingerprint-based criminal records check, police information check, and other clearances required to access police databases.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

• Permanent full time, 36.25 hours per week, Monday to Friday.
• 10808 99 Street, Labour Building, Edmonton, Alberta.

Other Application Information:

• A cover letter is required. Please use your cover letter to demonstrate how your education and experience relate to the requirements of this position.
• Please indicate employment duration for all roles listed on your resume e.g. Jan 2022 to Dec 2023.
• Final candidates may be required to undergo an assessment.
• This position may require final candidates to undergo security clearance.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Marie Mar Bolaronat [e-mail].