Case Aide

KSCS; Kahnawake; On-site; CAD 2,864,000 - 4,079,000; Full time

Job summary

KSCS is seeking an experienced Case Aide to support Youth Protection and S5 case work under supervision. You will assist Case Workers and Psychologists, provide transportation help, supervised visits support, and emergency childcare coordination. Documents and submits observation reports to Case Managers.

The role requires a certificate/DEC in human services or equivalent, with flexibility to work evenings or weekends. Valid license and vehicle access are required.

Qualifications

• Certificate/DEC in human services or equivalent.
• High school diploma with relevant experience in human services.
• Ability to adapt to shifting schedules including evenings and weekends.

Responsibilities

• Provide case aide services to clients of support services.
• Provide administrative support.
• Perform other duties as required by the Supervisor.

Skills

Flexible schedule

Driver's license

Vehicle access

Local travel

Cell phone ownership

Cultural knowledge (Kahnawà:ke)

Computer skills (Word, Outlook, Excel)

Ability to work evenings/weekends

Empathy and tact in client settings

Education

Certificate/DEC in human services field

High School Diploma or Equivalency with 3 years in human services

Tools

Word

Outlook

Excel

Job description

KSCS is seeking an experienced & responsible individual to provide case aide services to clients of Support Services, on a flexible work schedule.Under the supervision of the Team Leader of Tsi Ionteksa’tanonhnha Foster Care/Extended Family Program, the Case Aide assists the Case Workers and Psychologists in Youth Protection and S5 case work as deemed necessary, relevant and appropriate to the service plan as defined by the Case Worker, the Team Leader and/or Clinical Supervisor.Provides support to clients in the areas of transportation, supervised visitation, and emergency childcare. Interfaces with various internal and external resources on behalf of client. Documents and submits observation reports to the appropriate Case Managers.

Department: Family Services, Prevention and Support Services

Duration: Indefinite full-time position, with a 6-month probationary period

Salary: Starting at $25.95/hour

Schedule: 35 hrs/week; must be willing to work flexible hours as necessary

Description

Under the supervision of the Team Leader of Tsi Ionteksa’tanonhnha Foster Care/Extended Family Program, the Case Aide assists the Case Workers and Psychologists in Youth Protection and S5 case work as deemed necessary, relevant and appropriate to the service plan as defined by the Case Worker, the Team Leader and/or Clinical Supervisor.

Under close supervision, independently applies learned skills, knowledge and practical experience to established procedures to carry out routine tasks associated with the job family.

Provides support to clients in the areas of transportation, supervised visitation, and emergency childcare. Interfaces with various internal and external resources on behalf of client. Documents and submits observation reports to the appropriate Case Manager.
Decisions are straightforward in nature, within clearly defined procedures, and are regularly reviewed.

Responsibilities

• Provides case aide services to clients of support services.
• Provides administrative support.

Performs any other job-related duties as may be required by the immediate Supervisor.

Communications

• Team Work: Commonly requires a level of collaboration and cooperation to get work or project complete.
• Advising: Commonly provides information that must be understood and explained.
• Types of Schedule: Changing schedule & hours.
• Stress Factor: Normal.

Accountability

• To provide services in a manner consistent with the terms and conditions of the employment agreement, the personnel policies, standard operating procedures and directives.
• To provide trusting, professional and effective support services to clients of KSCS.
• To meet with clients or answers phone calls with empathy and tact and ensures follow through.
• To provide efficient, accurate and timely administrative support.
• To provide tactful and efficient supervision between parents/guardians and children during supervised visits.
• To maintain confidentiality practices.
  

Qualifications

Education and experience:

• Certificate/DEC in human services field.
• High School Diploma or Equivalency with three (3) years in human services, related field.

Skills and requirements:

• Ability to deal with constant schedule changes which include evenings and weekends.
• A valid driver’s license and access to a vehicle are a requirement.
• Ability to travel locally and outside the community.
• Ownership of a cellular phone is a requirement.
• Knowledge of native culture and values.
• Knowledge of social systems and family dynamics.
• Knowledge of Kahnawà:ke and surrounding areas.
• Knowledge of computer programs (Word, Outlook, Excel).
• Ability to deal with moderate stress.
• Lifestyle must reflect that of a positive role model.

Assets:

• Experience and/or training in the Social Services field or related field.
• Knowledge of Kanien’keha.