Cargo Support Supervisor

Pal Airlines; Goose Bay; Hybrid; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Pension plan

Stock purchase plan

Travel privileges with PAL

Industry discounts

Job summary

Air Borealis is seeking a Cargo Support Supervisor for our Goose Bay operation. You will oversee cargo procedures, coordinate agents, and ensure timely, compliant service while maintaining high customer satisfaction and safety standards.

The role requires 2+ years in airline operations with supervisory experience and strong knowledge of cargo handling and Transport Canada regulations. Collaboration with coastal teams and cross-functional partners is essential.

Qualifications

• Requires 2+ years in airline operations or related field.
• Supervisory/management experience is a plus.
• Knowledge of cargo handling and Transport Canada regulations required.
• Experience improving efficiency and safety in operations preferred.
• Ability to work independently and in a team.

Responsibilities

• Oversee and coordinate cargo procedures and implement new processes.
• Set work priorities and delegate to Cargo Agents.
• Ensure deadlines and procedures are followed.
• Plan cargo services with stakeholders and follow up on inquiries.
• Handle customer freight and logging of shipments.
• Review cargo billing and reconcile discrepancies with YYT accounts.

Skills

Airline ops knowledge

Supervisory experience

Cargo handling knowledge

Regulatory knowledge (Transport Canada

Operational efficiency

Independent & team work

Detail oriented

Post-secondary education

Education

Post-secondary education

Job description

Air Borealis is unique entity in Canadian aviation. Offering service to Northern and Coastal Labrador on a scheduled and charter basis with both fixed-wing and rotary-wing services, Air Borealis is a collaborative, mutually beneficial partnership between the Innu Development Limited Partnership, Nunatsiavut Group of Companies and PAL Airlines, a vital link for its customers, and an essential service provider to the communities in its network.

As the primary airline provider within Northern and Southern Coastal Labrador, Air Borealis has a deep respect and connection to the communities we serve, as well as to the environment, and to the people.

About Air Borealis

• 12 destinations within Labrador, Nain, Hopedale, Postville, Makkovik, Rigolet Happy Valley - Goose Bay, Black Tickle, Cartwright, Charlottetown, Mary's Harbour, Port Hope Simpson, and St. Lewis.
• Charter destinations to various fishing camps within Labrador, to the Torngat Mountains National Park, wildlife survey work with our Inuit partners, as well as to various locations amongst Innu Lands with our Innu Partners for their annual Outpost Program.
• 11 Fleet of Twin Otter aircrafts.

We are seeking a Cargo Support Supervisor to join our team in Goose Bay, NL.

Duties and Responsibilities

• Overseeing and coordinating Cargo procedures and review, evaluate and implement new procedures.
• Establish work priorities and delegate work to Cargo Agents.
• Ensure deadlines are met and procedures are followed.
• Co-coordinate and plan for cargo services, such as visiting selected businesses, meeting with individuals, drop off of brochures and rates and following up with phone calls.
• Accept customer freight and inquiries.
• Update customer log.
• Ensure customers' needs are satisfied.
• Develop marketing strategies.
• Supervisor cargo service representatives and ensure the efficient day to day operations of the cargo lobby.
• Arrive/depart flights in Amelia cargo.
• Support coastal agents with Amelia cargo when necessary.
• DSR reconciliations and bank deposits preparation including delivery the bank.
• Review weekly cargo billing and advised YYT accounts of discrepancies.
• Other duties as assigned.

Qualifications

• 2+ years of relevant work experience in airline operations or related industries considered an asset.
• Supervisory/management experience would be a preferred asset.
• Post-secondary education would be considered an asset.
• Knowledgeable of applicable cargo handling and Transport Canada regulations
• Experience in enhancing operational efficiency and safety
• Must be able to work independently and in a team environment.
• Must be detailed and driven with the ability to process information quickly.

What Air Borealis Offers

• Competitive pay.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Employer Matching Pension Plan.
• Employee Stock Purchase Plan.

  Personal travel privileges with PAL and interline agreements with multiple airlines

• Industry discounts (hotels, rental cars, etc.).

Air Borealis is an equal opportunity employer; however, preference will be given to qualified beneficiaries of the Labrador Inuit Land Claims Agreement and members of the Innu Nation.

#AirBorealis