Cargo Counter Clerk

Calm Air; Rankin Inlet; On-site; CAD 40,000 - 56,000; Full time

Job summary

Calm Air in Rankin Inlet is seeking a Cargo Clerk to support the cargo team with customer service, shipment processing, and cargo handling. You will assist customers, answer inquiries on rates and routing, and ensure accurate paperwork and secure storage of inbound freight.

The role requires a high school diploma or GED, ability to lift 50 lbs, proficiency with Office 365, and strong communication skills. Shift work including mornings, afternoons/evenings, and weekends is required.

Qualifications

• High school diploma or GED is required.
• Post-secondary education in related field is an asset.
• Ability to read and write, basic math skills.
• Ability to read and write, and to communicate effectively both orally and in writing.

Responsibilities

• Answer the telephone and assist Customers at the Cargo Office.
• Provide customers with information on rates, routing, aircraft limits and acceptance requirements.
• Prepare Dangerous Goods cargo as it is received.
• Receive, tag and process paperwork for freight and ensure proper storage.
• Complete morning audits and monthly/ yearly reports.

Skills

Oral and written communication

Multitasking

Organizational skills

Lifting ability 50 lbs

Computer proficiency (Office 365)

Education

High school diploma or GED

Post-secondary education considered an asset

Tools

Office 365

Job description

What You'll Get to Do

Reporting to the Cargo Manager or Base Manager, Cargo Clerks are responsible for providing excellent customer service to Calm Air Cargo customers including providing information to customers regarding shipments, shipping and receiving of freight, cargo administration and maintenance of the inbound cargo area.

• Responsible for answering the telephone and receiving Customers at the Cargo Office


• Provide customers with information on rates, routing, aircraft limits and acceptance requirements to our customers


• Prepare all Dangerous Goods cargo as the freight is received


• Receive, tag and complete all paperwork for freight and ensure it is stored according to the type of product


• Complete morning audit/AD's and forward to the Cargo Manager


• Complete month/year-end reports


• Maintain the inbound area in warehouse to ensure the freight is being delivered or picked up


• Respect and maintain the confidentiality of company, customer, and personnel information


• Other duties as assigned

Hours of Work

• Shift work is required: applicants must be available to work mornings, afternoons/evenings and weekends on a rotational basis - based on operational requirements

Skills & Experience We Value

• High school diploma or general education degree (GED)


• Post-secondary education in related field considered an asset


• Ability to read and write, basic math skills


• Ability to effectively communicate orally and written


• Ability to lift 50 lbs


• Proficiency with computers (Office 365)


• Excellent listening skills with ability to follow direction


• Ability to multitask


• Ability to work efficiently and accurately under pressure


• Excellent organizational skills


• Valid driver's license Class 5F


• Previous experience & knowledge in warehousing, receiving and inventory control considered an asset


• Must have own transportation to and from work


• Successful Criminal Reference Check


• Must be able to obtain and maintain and Enhanced Security Clearance and AVOP pass as per Transport Canada regulations


• Inuktitut and/or Inuinnaqtun language considered an asset


• Preference given to Inuit Land Claims Beneficiaries