Cargo Agent – Customer Service & Shipments

Canadian North Inc.; Iqaluit; On-site; CAD 45,000 - 63,000; Full time

Benefits offered by this job

Biweekly vacation pay

Paid personal time off

Extended health, dental, and life保险保险

Short- & long-term disability coverage

Retirement savings plan

Travel privileges with Canadian North

Cargo shipping privileges

Country Foods Shipment Discount

Greenshield+ Employee Assistance Plan

Phone plan discounts

Job summary

Canadian North is hiring for a cargo operations customer service role based in Iqaluit, NU. The position supports processing and pickup of cargo, with a 3 weeks on, 3 weeks off schedule and 12-hour shifts, seven days a week. Rotational travel for those outside Iqaluit is provided.

The role is governed by the UNIFOR Collective Agreement; starting pay is CAD 21.50 per hour with overtime potential. A Northern Living Allowance of CAD 18,500 per year is provided for those based in Iqaluit.

Qualifications

• High School diploma or equivalent related work experience.
• One (1) year of previous experience.
• Previous accounting experience considered an asset.
• Knowledge and experience, preferably in cargo/ramp operations, considered an asset.
• Knowledge of Canadian North’s Cargo computer program.
• Knowledge of Canadian North Cargo and Ramp procedures manual.
• Operational knowledge of company aircraft handling.
• Musta familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods acceptance level certificate.
• Demonstrated strong communication, organizational, & interpersonal skills.
• Ability to accomplish multiple tasks in high pressure, high volume environment.
• Ability to communicate in Inuktut a definite asset.
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Responsibilities

• Must be able to perform, but not be limited to, the following duties and responsibilities:
• Assist with claims for damaged or missing goods.
• Maintain records as required.
• Record flight arrival and departing times.
• Conduct radio communications with the aircraft.
• Process load control data.
• Issue Airway Bills and process sales reports for deposit.
• Disseminate information.
• Process shipment and reception of all cargo.
• Initiate claims resulting from missing and damaged cargo.
• Perform other duties and functions related to the foregoing.
• Cargo reservations create reservations and compute fares for customers.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Interpersonal skills

Multitasking

Inuktut language

Dangerous goods knowledge

Education

High School diploma or equivalent

Tools

Cargo computer program

Ramp procedures manual

Job description

Canadian North is hiring for a cargo operations customer service role based in Iqaluit, NU. The position supports processing and pickup of cargo, with a 3 weeks on, 3 weeks off schedule and 12-hour shifts, seven days a week. Rotational travel for those outside Iqaluit is provided.

The role is governed by the UNIFOR Collective Agreement; starting pay is CAD 21.50 per hour with overtime potential. A Northern Living Allowance of CAD 18,500 per year is provided for those based in Iqaluit.