Career Opportunity – Visitor Services Manager

Creston Museum; Creston; Hybrid; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Employer-paid extended health plan

Vehicle allowance and professional dev

Three weeks paid vacation

Flexible stat holidays

Job summary

The Creston Museum is seeking a dynamic Visitor Services Manager to lead all visitor-facing activities and related administration. You’ll supervise staff and volunteers, manage the gift shop, and coordinate on-site programs and tours in a small museum with a big community impact.

Reporting to the Curator/CEO, you’ll oversee collections practices, finances, promotions, and partnerships while maintaining a welcoming visitor experience.

Qualifications

• Minimum two years’ experience in a related role, ideally in a museum or heritage setting, including interpretive experience.
• Experience in staff and/or volunteer management, program development and delivery, marketing, and/or business administration is required; the ideal candidate will be able to demonstrate some experience in two or more areas.
• Demonstrated leadership and collaborative roles in visitor/customer service; excellent written and verbal communication; post-secondary education or specialized training in a relevant field is an asset.

Responsibilities

• Visitor reception and orientation; planning and implementation of on-site visitor programs and activities, including seasonal events, school programs, and gallery tours.
• Promotion of the Museum through print, social, and broadcast media and the website.
• Recruitment, hiring, and training of seasonal staff and volunteers; supervision and scheduling.
• Maintenance of visitation records, statistics, and basic bookkeeping arising from visitor services activities.
• Coordination of facility rentals, grants, and reporting for visitor services projects.

Skills

Leadership

Communication

Volunteer management

Program development

Community engagement

Education

Post-secondary education or relevant training

Tools

Microsoft Word

Excel

WordPress

bookkeeping platforms

Social media platforms

Canva

Photo editing apps

Job description

The Creston Museum is seeking a dynamic, motivated individual to join our team as Visitor Services Manager.

We are a small community museum with a big presence! We do all the things you’d expect a museum to do – manage collections, create exhibits, run a busy schedule of programs and activities – and, on top of all that, we are very connected to our community. If you’re looking for an opportunity to make a difference, to make your community a better place, and to help people connect with the community’s story, this is the role for you.

This is a full-time, permanent, second-in-command position. As Visitor Services Manager, you report directly to the Curator/CEO. You’re responsible for all visitor-facing activities and related administrative tasks. You’re one of only two full-time staff members, but you have a team of volunteers, a part-time maintenance person, and seasonal employees to help you do it.

Duties and Areas of Responsibility:

Visitor Services:

• Visitor reception and orientation
• Planning and implementation of all on-site visitor programs and activities, including seasonal events, school programs, gallery tours
• Planning and development of short-term and pop‑up activities and displays such as Canada Day, community anniversaries, etc, in collaboration with the Curator/CEO
• Management of the gift shop, including inventory, stocking, and revenue tracking within established budgets
• Simple (single-source) visitor research requests, such as genealogical inquiries and photo reproductions
• Promotions, including print, social, and broadcast media and the Museum’s website
• Identification, based on visitor feedback, of potential visitor services projects and activities, exhibit and programming content, and community collaborations and partnerships; and implementation of them in collaboration with the Curator/CEO
• Ensuring site cleanliness and visitor safety through routine cleaning and minor maintenance, monitoring facility conditions, and referring issues to the maintenance person
• Recruitment, hiring, and training of seasonal staff, in collaboration with Curator/CEO
• Daily supervision, scheduling, and task delegation of seasonal staff and volunteers
• Recruitment, training, and support for visitor services volunteers

Collections Practices:

• Receipt and triage of objects and archival materials offered to the Museum, within established collections policies
• Collections database maintenance tasks as required for collections items used in programs, activities, and pop‑up displays

Administration:

• Maintenance of visitation records and statistics, including impact statements and visitor surveys
• Daily cash management, revenue tracking, and basic bookkeeping arising out of visitor services activities
• Purchase of day‑to‑day supplies
• Tracking project‑related expenses and revenues
• Volunteer coordination, including contact information and record‑keeping, job postings, communications, and recognition activities
• Membership management and communications
• Coordination of facility rentals, including bookings, invoicing, and revenue tracking
• Grant‑writing and reporting for visitor services‑related projects
• Monthly activity reports to the Board of Directors

Qualifications:

• Ambitious and creative self‑starter, able to learn quickly
• Minimum two years’ experience in a related role, ideally in a museum or heritage setting, including previous interpretive experience
• Previous experience in staff and/or volunteer management, program development and delivery, marketing, and/or business administration is required; the ideal candidate will be able to demonstrate some experience in two or more areas
• Proven track record of leadership and collaborative roles in visitor/customer service
• Excellent communicator, both verbally and in writing
• Post‑secondary education or specialized training in a relevant field, or equivalent lived experience, is an asset
• Demonstrated competency in relevant apps and platforms, including Microsoft Word and Excel, WordPress, bookkeeping platforms, social media platforms, graphic design platforms such as Canva, and basic photo editing apps.

Terms of Employment:

• This is an on‑site, in‑person role
• 35 hours per week, including some evening and weekend hours
• $45,500 annual salary to start
• Three weeks paid vacation annually
• Employer‑paid extended health plan
• Vehicle allowance and budget for professional development
• Flexible stat holidays

We are posting this position internally and externally.

This position works with vulnerable populations. Any offer of employment is conditional on receipt of a satisfactory criminal record check.

We are an equal‑opportunity employer! The Creston Museum greatly values the energy and creativity that comes from a diverse team. We welcome and encourage applications from people of visible and linguistic minorities, First Nations individuals, and people with disabilities. Please note: the nature of our site …