CARE PROCESS COACH

Northern Health; Terrace; Hybrid; CAD 91,000 - 130,000; Full time

Benefits offered by this job

Extended health

Dental

Municipal pension plan

Four weeks vacation

Relocation support

Employee referral program

Training and leadership development

Job summary

Northern Health seeks a Care Process Coach in Primary Health Care to mentor and support primary care teams in developing, implementing and sustaining interprofessional processes aligned with organizational goals.

The role uses LEAN and quality improvement tools to enhance patient safety, patient experience, and staff development, fostering continuous improvement across the local health system.

Qualifications

• Baccalaureate degree required in a related field and public sector focus.
• Subject matter expert in LEAN and quality improvement methods.
• 5–7 years of relevant healthcare quality/process experience.
• Equivalent education/trainings may be considered.

Responsibilities

• Guide primary care teams in developing and improving local processes and protocols.
• Apply LEAN thinking to improve patient safety and care delivery.
• Support change management and staff development across teams.
• Collaborate with leadership to sustain continuous quality improvement.

Skills

LEAN

Coaching

Quality improvement

Interprofessional collaboration

Project management

Communication skills

Facilitation

Change management

Education

Bachelor's degree in Commerce/Business/Public Administration/Health Administration/Education or related field

Job description

Position Summary

Northern Health is seeking a Care Process Coach to join our Primary Health Care department.

The Care Process Coach provides direct day-to-day mentoring, coaching, change management and systems support to assigned primary care teams in Northern Health. The Coach is responsible for directly guiding the primary care team through the development, implementation and continuous improvement of local interprofessional processes, protocols, and systems that apply Northern Health’s strategic objectives to the specific primary care objectives of the local patient population. Using established quality improvement methodologies including LEAN and other principles, strategies, and tools, the incumbent uses best-practice coaching strategies to ensure effective on-the-job application of established quality improvement strategies. The Coach will support quality improvement initiatives by working directly with members of the primary care team to assess current work processes and practices, apply established design, implement preferred practices in the local context, and evaluate outcomes. The Coach works with teams to enhance care delivery, increase patient safety, improve patient and staff experience, and contribute to effective and sustainable primary health care delivery at the local level. The role promotes evidence-based systems and tools in alignment with Northern Health strategic and operational plans. The Coach engages Managers, Leaders, and front-line staff to increase capacity for promoting a culture of continuous quality improvement in providing front line primary care.

Salary

The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE. Northern Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

Qualifications

• Baccalaureate Degree in Commerce, Business Administration, Public Administration, Health Administration, Education or a related field, with a focus on the public sector environment.
• Subject matter expert in proven quality improvement methodologies including LEAN.
• Five (5) to seven (7) years recent, related experience in quality/process improvement and education, preferably in a healthcare setting.
• Or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
• Knowledge of quality improvement principles, theory, and practice.
• Comprehensive knowledge of LEAN and ability to apply LEAN thinking in healthcare settings.
• Ability to foster innovation within a complex multi-stakeholder organization.
• Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging specific community objectives and regional strategic objectives.
• Demonstrated strategic thinking and analytical skills.
• Proven ability to manage diverse groups and individuals through change initiatives and be able to resolve issues that arise throughout the process.
• Superior small and large group facilitation skills and individual coaching skills.
• Excellent interpersonal and communication skills.
• Courage and ability to foster collaborative partnerships using a team approach.
• High level of motivation with a positive attitude and high degree of flexibility in a rapidly changing environment.
• Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
• Ability to work independently and as part of a team.
• Valid Class 5 BC Driver's License.

Where you will be working

Community: Information about living, working, and thriving in the area is available through Terrace.

More about Northern Health

Northern Health (NH) boasts the most affordable communities in BC to live, work, and play. NH covers an area of nearly 600,000 square kilometres and offers health services in 26 communities, 55 First Nations communities, 11 Métis chartered communities, and Inuit families. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You

• Benefits for Indigenous Employees: Ceremonial, Cultural, and Spiritual Leave, Access to NH Indigenous Community of Practice.
• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Four weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.

International Applicants

Before applying, please review the steps outlined on our Northern Health Careers page: Information for international applicants