Care Coordinator (St. John’s)

TLC Nursing & Homecare Services, Ltd.; San Juan de Terranova; Hybrid; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Real Purpose

Grow with us

Flexibility & autonomy

Supportive Team

Job summary

TLC Nursing & Homecare Services, Ltd. in St. John’s, NL is seeking a Care Coordinator who ensures clients receive timely care and caregivers feel supported. You’ll manage scheduling, match clients with suitable caregivers, and track availability while maintaining accurate digital files.

This role emphasizes problem-solving, clear communication, and teamwork in a fast-paced environment, with opportunities to grow and contribute to improving care across the St. John’s Metro area.

Qualifications

• 2+ years in scheduling, staffing or customer service.
• Experience in care, health or community services is a plus.
• Strong attention to detail and organized approach.

Responsibilities

• Create and maintain caregiver-client matches.
• Manage all scheduling, short and long-term, and caregiver availability.
• Ensure client schedules are fulfilled for approved care hours.
• Communicate with clients and caregivers, delivering excellent service.
• Maintain up-to-date digital client and employee files.
• Participate in after-hours scheduling in shared rotation.

Skills

Scheduling

Customer service

Attention to detail

People-first

Tech savvy

Team collaboration

Tools

Scheduling software

CRM tools

Job description

Care Coordinator (St. John's): A simple way to make a big difference in Newfoundland and Labrador.

Location: St. John’s, NL

Are you an organized scheduler who loves helping people and making things run smoothly? Someone who makes sure clients get the care they need on time, and that caregivers feel supported and valued? Great at solving problems, supporting people, and finding smart, new ways to support schedules and improve lives across St. John’s Metro and surrounding area? We’re looking for someone who wants to bring fresh ideas and help make TLC the best it can be.

We are TLC, part of Atlantic Canada’s largest independent home care provider, delivering over 2.5 million hours of care each year. We employ more than 2,000 people across Atlantic Canada, supporting thousands of families every week. We are known for being quick to respond and always putting people first.

We are growing fast and bringing our proven care model to new areas. Our team is efficient, works well together, and respects the strong history of TLC, which has provided great care for over 50 years. We are officially accredited by Accreditation Canada and run six locations across Newfoundland.

If you enjoy meaningful work in a fast-moving environment, we welcome you to apply and join our exciting journey.

At TLC we believe our strength comes from the people we hire and care for, and we’re committed to treating everyone with fairness and respect. We don’t discriminate based on race, colour, religion, gender, sexual orientation, gender identity or expression, where you’re from, age, disability, veteran status, or marital status. Everyone is welcome here.

What’s In It For You:

• Real Purpose: You’ll truly help people by making sure clients get reliable care matched with great caregivers!
• Grow with us: Share your ideas and help shape what great care looks like.
• Flexibility & autonomy: Thrive in a role that gives you ownership over your day, your schedules, and your impact.
• Supportive Team: We work together, move quickly, and always lead with kindness.

What You’ll Do:

• Create and support good matches between caregivers and clients.
• Handle all scheduling, both short and long-term, and track caregiver availability.
• Make sure client schedules are fulfilled so they get all the care hours they are approved for.
• Talk with clients and caregivers, answering calls, being responsive, providing great customer service.
• Ensure accurate, up-to-date digital client and employee files.
• Help with after-hours scheduling in a shared rotation (evenings and every other weekend).

What You Bring:

• Relevant Work History: 2+ years of experience in scheduling, staffing, or customer service.
• Care Experience: Experience or training in health care, social work, or community services considered an asset.
• Attention to Detail: You are organized and precise, making sure nothing is missed.
• People-First: You build trust with families and caregivers through clear, kind communication.
• Good with Tech: Experience with digital cloud-based scheduling software, CRM tools, and other digital apps.
• Team Player: You work well with others, take ownership of your results, and jump in to solve problems.