Client Care Manager

Provincial Home Care; San Juan de Terranova; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health and dental benefits after prob.

Annual performance bonus

Mileage reimbursement for travel

Paid vacation and 8 statutory holidays

Senior leadership team role

Job summary

Provincial Homecare is seeking an experienced Client Care Manager to lead a large provincial team of Client Care Supervisors and Coordinators from St. John’s.

You will work within the senior leadership team to ensure safe, consistent and high-quality client care across Newfoundland and Labrador. The role involves scheduling oversight, coordination with NL Health Services case managers, and driving improvements while staying hands-on.

Qualifications

• Post secondary education in health administration, nursing, social work, business or related field, or equivalent.
• 10+ years of experience in healthcare related fields such as home care, community health, long term care or acute care.
• 5+ years of experience managing large teams of 20 or more people.
• Experience in a unionized workplace.
• Strong working knowledge of scheduling or client management software (AlayaCare experience is an asset).
• Excellent communication, problem solving and organizational skills, and the ability to stay calm and decisive when priorities shift quickly.
• Knowledge of home support services and the NL health system is an asset.
• Ability to work in person in St. John's, travel throughout the province and take part in on call duties as required.
• A valid driver's licence and access to a reliable vehicle.
• A satisfactory Certificate of Conduct, including a Vulnerable Sector Check

Responsibilities

• Lead, coach and develop a large team of Client Care Supervisors and Coordinators across the province, including hiring, training, performance reviews and day to day support
• Contribute to organizational planning and decision making as a member of the senior leadership team
• Oversee scheduling and service delivery province wide so client visits are covered, on time and consistent with each client's care plan
• Serve as a key contact for NL Health Services case managers on referrals, service changes, client concerns and reporting
• Track key measures such as visit fill rates, missed visits, overtime and call response, and lead improvements
• Respond to and resolve client and family concerns promptly and professionally
• Support the recruitment and retention of Home Support Workers throughout Newfoundland and Labrador
• Apply the collective agreement fairly and consistently and take part in labour relations matters, including grievances
• Ensure compliance with PHC policies, occupational health and safety requirements, privacy obligations and funder standards
• Travel throughout the province and take part in on call duties as required

Skills

Team leadership

Scheduling

Communication

Problem solving

Travel readiness

Driver's licence

Education

Health administration

Nursing

Social work

Business

Tools

AlayaCare

Job description

Provincial Homecare is one of the leading home care agencies in Newfoundland and Labrador. Our team of more than 1,000 Home Support Workers and office staff helps seniors and people living with disabilities stay safe, supported and independent in their own homes in more than 180 communities across the province. We are growing, and we are looking for an experienced leader to guide our Client Care team across the province.

The Role

The Client Care Manager leads the team that gets the right caregiver to the right client at the right time. This role is part of our senior leadership team and carries province wide responsibility for client care. You will oversee our Client Care Supervisors and Coordinators, work closely with NL Health Services case managers, and make sure every client receives safe, consistent, high quality care. You will also help shape the direction of the organization. This is a senior, hands on, in person leadership role based in St. John's. It suits someone who knows healthcare, understands people, and can keep a large and busy operation running smoothly.

What You'll Do

• Lead, coach and develop a large team of Client Care Supervisors and Coordinators across the province, including hiring, training, performance reviews and day to day support
• Contribute to organizational planning and decision making as a member of the senior leadership team
• Oversee scheduling and service delivery province wide so client visits are covered, on time and consistent with each client's care plan
• Serve as a key contact for NL Health Services case managers on referrals, service changes, client concerns and reporting
• Track key measures such as visit fill rates, missed visits, overtime and call response, and lead improvements
• Respond to and resolve client and family concerns promptly and professionally
• Support the recruitment and retention of Home Support Workers throughout Newfoundland and Labrador
• Apply the collective agreement fairly and consistently and take part in labour relations matters, including grievances
• Ensure compliance with PHC policies, occupational health and safety requirements, privacy obligations and funder standards
• Travel throughout the province and take part in on call duties as required

What You Bring

• Post secondary education in health administration, nursing, social work, business or a related field, or an equivalent combination of education and experience
• 10+ years of experience in healthcare related fields such as home care, community health, long term care or acute care
• 5+ years of experience managing large teams of 20 or more people
• Experience in a unionized workplace
• Strong working knowledge of scheduling or client management software (AlayaCare experience is an asset)
• Excellent communication, problem solving and organizational skills, and the ability to stay calm and decisive when priorities shift quickly
• Knowledge of home support services and the NL health system is an asset
• Ability to work in person in St. John's, travel throughout the province and take part in on call duties as required
• A valid driver's licence and access to a reliable vehicle
• A satisfactory Certificate of Conduct, including a Vulnerable Sector Check

What We Offer

• A competitive and comprehensive compensation package
• Annual performance bonus
• Health and dental benefits after probation
• Mileage reimbursement for work related travel
• Paid vacation and 8 paid statutory holidays
• A seat on the senior leadership team of an organization that makes a real difference for clients, families and communities across the province

Provincial Homecare is an equal opportunity employer. We welcome applications from all qualified individuals and will provide accommodation during the recruitment process on request.

Job Listing

Provincial Health & Home Care places health and home care professionals in homes throughout Central and Eastern Newfoundland every day. Health and home care is a very fulfilling, flexible, and rewarding career that creates meaningful life-long relationships. We offer full-time and part-time hours, competitive pay, training, continuous education and other benefits in a unionized environment.

If you are kind, caring, dependable, trustworthy and share our commitment to quality service – we would love to hear from you. Training will be provided to those who have no experience.