Care Coordinator - Physiotherapy Front Desk & Admin

Lifemark Health Group; Halifax; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Growth opportunities

Nationally recognized brand

Supportive administrative team

Job summary

Lifemark Physiotherapy Halifax North, part of Lifemark Health Group, is seeking a Care Coordinator to support front-desk operations, patient intake, billing and communications. You will work closely with clinicians and the administrative team to ensure smooth daily clinic activity and a positive patient experience.

The role emphasizes friendly, professional service, accurate data entry, appointment scheduling, and collaboration with funders and referral sources.

Qualifications

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication (verbal and written) and customer service skills.
• Proficient in computer systems, including Microsoft Office Suite; EMR/Case Management experience is an asset.
• Flexible, adaptable, and responsive to changing priorities.
• Ability to work both independently and collaboratively as part of a team.
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset.

Responsibilities

• Deliver a professional front-desk experience by managing calls and greeting patients.
• Coordinate accurate patient intake and maintain up-to-date records.
• Assist patients with completing documentation to ensure accuracy.
• Schedule appointments and manage patient records efficiently.
• Collect payments at time of service and submit insurance claims to third-party funders.
• Perform data entry and billing in accordance with clinic procedures.
• Manage incoming and outgoing communications, including mail, courier, and fax.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Strong organizational skills

Excellent communication

Customer service

Microsoft Office Suite

EMR/Case Management experience

Multitasking

Team collaboration

Healthcare administration

Education

High School Diploma or equivalent

Post-secondary education in Medical Office Administration or related field

Tools

Microsoft Office Suite

EMR/Case Management systems

Job description

Lifemark Physiotherapy Halifax North, part of Lifemark Health Group, is seeking a Care Coordinator to support front-desk operations, patient intake, billing and communications. You will work closely with clinicians and the administrative team to ensure smooth daily clinic activity and a positive patient experience.

The role emphasizes friendly, professional service, accurate data entry, appointment scheduling, and collaboration with funders and referral sources.