Care Coordinator / Physiotherapy Assistant

Lifemark Health Group; Pickering; On-site; CAD 24,000 - 31,000; Part time

Job summary

Lifemark Physiotherapy Kingston & Brock in Pickering, ON, is hiring for a Care Coordinator and Physiotherapy Assistant on a permanent part-time basis. The role combines front-desk coordination with PTA duties in a multidisciplinary clinic, offering growth within a national healthcare group.

Ideal candidates bring PTA/OTA diploma, strong organizational skills, and experience with EMR/Case Management systems. On-site parking and supportive team environment are provided.

Qualifications

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset.
• PTA/OTA diploma required.
• Strong organizational, multitasking, and communication skills in a fast-paced environment.
• Experience with EMR/Case Management systems is an asset.

Responsibilities

• Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries.
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment.
• Assist patients with completing documentation to ensure accuracy and completeness.
• Schedule appointments and manage patient records efficiently.
• Collect payments at time of service and submit insurance claims to third-party funders.
• Perform data entry and billing in accordance with clinic procedures.
• Manage incoming and outgoing communications, including mail, courier, and fax.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.
• Assist Physiotherapists with client care including ultrasound and exercise programs.
• Work with clients to set and achieve functional goals.
• Maintenance and cleaning/sterilization of medical equipment.

Skills

Organizational skills

Multitasking

Communication skills

Customer service

Education

High School Diploma

Medical Office Administration education

PTA/OTA diploma

Tools

EMR/Case Management

MS Office

Job description

Care Coordinator / Physiotherapy Assistant

Permanent Part Time Individual Contrib Pickering, ON, CA

Salary Range: $17.60 To $22.31 Hourly

Care Coordinator – Lifemark Physiotherapy Kingston & Brock
Location: 1550 Kingston Road, Pickering, ON, L1V 1C3
Status: Permanent - Part Time

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as adual role as a Care Coordinator AND Physiotherapy Assistant at Lifemark Physiotherapy Kingston & Brock, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator with PTA/OTA experience who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”,"We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”.

Why Lifemark Physiotherapy Kingston & Brock ?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities as a Care Coordinator

• Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment
• Assist patients with completing documentation to ensure accuracy and completeness
• Schedule appointments and manage patient records efficiently
• Collect payments at time of service and submit insurance claims to third-party funders
• Perform data entry and billing in accordance with clinic procedures
• Manage incoming and outgoing communications, including mail, courier, and fax
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Primary Responsibilities as a PTA

• Assisting Physiotherapists with client care; including the use of ultrasound equipment, exercise programs etc.
• Work cooperatively with clients to set and achieve functional goals
• Maintenance and cleaning/sterilization of medical equipment

Qualifications & Core Competencies

The ideal candidate will have:

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
• PTA/OTA diploma
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication (verbal and written) and customer service skills
• Proficient in computer systems, including Microsoft Office Suite; previous experience with EMR/Case Management systems considered an asset
• Flexible, adaptable, and responsive to changing priorities
• Ability to work both independently and collaboratively as part of a team
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset

Inclusion

Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca