Care Coordinator Assistant

Dignity Health; Stockton; On-site; CAD 39,619 - 44,524; Full time

Job summary

A regional healthcare provider in Glenboro – South Cypress, Stockton, is seeking a Care Coordinator Assistant. The role involves providing clerical, secretarial, and administrative support for the Care Coordination department. Responsibilities include scheduling, maintaining records, and ensuring compliance with regulations. The ideal candidate has experience in fast-paced medical environments and familiarity with Microsoft Office. This position offers a pay range of $28.76 to $32.32 per hour, reflecting competitive compensation for supporting patient care efforts.

Qualifications

• Minimum one year of experience in medical office or patient care environments.
• Proficiency in Microsoft Office, including Word and basic Excel.
• Ability to manage tasks efficiently in a fast-paced environment.

Responsibilities

• Provide clerical and administrative support for the Care Coordination department.
• Facilitate scheduling and care referrals under the supervision of licensed staff.
• Maintain departmental records and ensure compliance with confidentiality policies.

Skills

Customer service skills

Administrative support

Microsoft Office proficiency

Problem-solving skills

Interpersonal skills

Education

Associate’s degree or medical office certificate

Job description

Job Summary and Responsibilities

The Care Coordinator Assistant provides clerical, secretarial, and administrative support for the Care Coordination department. Under the direction and supervision of licensed staff, the assistant performs post‑acute care coordination activities (SHF, HHC, DME, Hospice, etc.), revenue‑related activities (authorizations, certifications, and payer communications), stocking and monitoring office supplies and equipment, and maintaining accurate departmental records. The position may serve as the point of contact for the department, responding professionally and timely to calls, messages, and forwarding communications to the responsible parties.

Position Summary

The Care Coordinator Assistant may also be assigned other duties within the scope of the role, including scheduling, faxing, auditing, transcribing, filing, delivering, sorting, editing, tracking, and correlating the department’s documentation, records, and forms. The role emphasizes optimizing the licensed staff’s productivity by providing clerical support, managing confidential patient information, and ensuring compliant, accurate management of departmental records and communications. All duties are carried out according to applicable hospital policies, standards of practice, and federal and state regulations.

Essential Job Functions

• Complies with confidentiality policies, HIPAA regulations, and organizational standards when transmitting protected patient information.
• Provides administrative support for the department by performing tasks that do not require a clinical license.
• Ensures office supplies and equipment are available, current, and functional.
• Schedules and facilitates post‑acute care referrals, DME, or follow‑up appointments under licensed staff supervision, including daily updates between the department and post‑acute providers.
• Prioritizes and forwards communications relating to insurance requests, denials, and Physician Advisor status recommendations, documenting them in the designated EMR or software program.
• Obtains patient or family signatures on required documentation under clinical supervision and maintains those documents per hospital policy.
• Demonstrates full understanding and active participation in fulfilling the organization’s mission and core values.
• Stays current with hospital policies, standards of practice, and federal or state regulations pertaining to the role.

Additional Job Functions

The position considers the population served by the medical center and area clinical integration programs, coordinating efforts to optimize care coordination across the continuum. This coordination ensures a care plan for patients in all stages of health needs.

Job Requirements

• Associate’s degree or high school graduate with a medical office certificate from an accredited institution.
• Minimum one year of experience supporting clinicians in demanding, fast‑paced patient care environments, or medical office experience.
• Proficiency in Microsoft Office (Word, basic Excel, typing, and data entry skills).
• Excellent customer service and presentation skills; strong interpersonal skills.
• Demonstrated analytical and problem‑solving skills; ability to manage multiple tasks or projects effectively.
• Ability to work independently with high detail orientation and efficiently in a fast‑paced environment with changing priorities.

Preferred

• LVN preferred.

Where You'll Work

St. Joseph’s Medical Center is a member of Dignity Health. Founded in 1899, the not‑for‑profit, fully accredited regional hospital has 395 beds, over 400 physicians, and more than 2,400 employees. It specializes in cardiovascular care, comprehensive cancer services, and women and children’s services, including neonatal intensive care. St. Joseph’s is the largest hospital and the largest private employer in Stockton, California, and is consistently chosen as the most preferred hospital by local consumers.

Pay Range

$28.76 - $32.32 per hour