Client Services Coordinator

ParaMed Home Health Care; Calgary; Presencial; CAD 42 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Celebration programs

Health & dental

Education allowance

Employee assistance

Exclusive offers

Resumo da oferta

ParaMed Home Health Care is seeking a Coordinator to act as the primary contact for clients and field staff, matching clients in need of care to suitable staff while delivering superior service.

You'll build care schedules, enter data in the system, and respond professionally to funders, staff, patients and families, ensuring accurate documentation of interactions.

Qualificações

• 1 year of administrative or office experience is an asset.
• Scheduling experience is an asset.
• Strong computer skills are required.
• Superior customer service skills are essential.
• Excellent written and verbal communication.
• Compassion and empathy when interacting with patients and families.

Responsabilidades

• Assign appropriate staff to patients based on availability and required skills.
• Create and manage care schedules for patients.
• Enter and update employee and patient data in the system.
• Respond to calls and communications from funders, staff, patients, and families.
• Document and report all staff and patient interactions.

Conhecimentos

Administrative support

Scheduling

Customer service

Communication

Computer skills

Descrição da oferta de emprego

Job Description

As a Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff.

Why you'll love working here:

• Celebration and Recognition programs

• Part time and Full-time opportunities

• Comprehensive health and dental benefit plans

• Education allowance for employees and family

• Employee Assistance Program

• Employee perks and exclusive offers

What you'll do:

• Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets

• Build a care schedule for patients

• Enter and update employee and patient data within computerized system

• Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families

• Document and appropriately report all staff and patient interactions

What you bring:

• One year administrative or office experience is an asset

• Scheduling experience is an asset

• Strong computer skills

• Superior Customer service skills

• Ability to effectively communicate both orally and written

• Compassion and empathy when interacting with patients and their families

Time Type:

Full time

Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let's succeed together!

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.