Care Coordinator - 18 months temporary - Afternoons

Lifemark Health Group; Richmond; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Accommodations on request

Job summary

Lifemark Health Group in Richmond, BC is seeking a Care Coordinator for an 18-month temporary role with afternoons. You will handle patient intake, billing and scheduling, and provide compassionate customer service to patients, staff and providers.

Responsibilities include answering calls, collecting payments, maintaining records, and coordinating clinic activity with accuracy and professionalism. Hours are 12 pm–8 pm, Monday to Friday.

Qualifications

• High School Diploma, G.E.D. or equivalent.
• Excellent customer service skills and telephone etiquette.
• High degree of organizational skills and ability to prioritize and multi-task.
• Excellent communication (verbal/written) and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient’s medical record.
• Collect payment at time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Customer service

Telephone etiquette

Organizational skills

Communication skills

Interpersonal skills

Data entry

Multitasking

Flexibility

Education

High School Diploma

Job description

Care Coordinator - 18 months temporary - Afternoons

Temporary Individual Contrib Richmond, BC, CA

9 days ago Requisition ID: 29880

Salary Range: $19.00 To $22.87 Hourly

The Care Coordinatoris responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

This is an 18 month temporary full time opportunity

Hours of work: 12 pm - 8 pm Monday to Friday

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinatescheduling ofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinican asset

Lifemark welcomes and encourages applications from people with disabilities. Accommodations is available on request for candidates taking part in all aspects of the selection process.