Care Coordinator

Lifemark; Halifax; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in the health sector is seeking a Care Coordinator to foster relationships with patients and effectively manage clinic operations. This part-time role involves providing administrative support, overseeing patient intake, and ensuring excellent customer service while maintaining medical records. Join a collaborative environment with a focus on inclusion and equity, enjoying benefits such as competitive salary, wellness days, and discount programs.

Benefits

Health and dental benefits

Wellness days

GoodLife Fitness discount

Qualifications

• High School Diploma, G.E.D. or equivalent.
• Excellent customer service skills and telephone etiquette.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Answer telephone calls and greet patients.
• Coordinate patient appointment scheduling.
• Collect payment at time of service.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Data Entry Skills

Education

High School Diploma or equivalent

Job description

Care Coordinator

Status: Casual Part Time

The Care Coordinatoris responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. They are responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities:

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinatescheduling ofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic an asset

Why Lifemark:

We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun! We go the extra kilometer by offering our employees:

• Competitive salary with benefits package, including health and dental, and wellness days
• Collaborative, multidisciplinary work environment
• National Partner of Special Olympics Canada
• GoodLife Fitness discount

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Applytoday! Visit www.lifemark.ca/careers