CCR-Care Coordinator

Lifemark; Fall River; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading health organization seeks a Care Coordinator in Fall River to manage patient relationships and provide administrative support. Responsibilities include scheduling appointments, data entry, and assisting patients with paperwork. Ideal candidates will possess strong organizational skills, a high school diploma, and excellent communication abilities. Join Lifemark and help us create an inclusive environment for all patients.

Qualifications

• High School Diploma, G.E.D. or equivalent required.
• Experience in a Physiotherapy clinic is an asset.
• Strong data entry and organizational skills desired.

Responsibilities

• Answer calls and greet patients, providing excellent customer service.
• Coordinate patient's appointment scheduling and maintain medical records.
• Assist patients with paperwork to avoid errors.

Skills

Customer service skills

Telephone etiquette

Organizational skills

Communication skills

Data entry skills

Flexibility and adaptability

Education

High School Diploma or equivalent

Job description

Care Coordinator – Lifemark Health Group
Location: Fall River Physiotherapy - pt Health, 3060 Hwy #2, Fall River, NS, B2T 1J5.
Employment Type: Part Time

The Care Coordinatoris responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinatescheduling ofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic an asset

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Applytoday! Visit www.lifemark.ca/careers