Canada Line Attendant (CLA)

AtkinsRéalis; Richmond; On-site; CAD 49,000 - 58,000; Full time

Job summary

ProTrans BC Operations Ltd., a subsidiary of AtkinsRéalis, operates the Canada Line and employs Canada Line Attendants who deliver high-level customer service while upholding safety standards.

Based in Richmond, BC, this role supports train operations, safety compliance, emergency response, and public information duties on a 24/7 schedule. You will work with field staff and the Control Centre to ensure reliable service across the line.

Qualifications

• High school diploma or equivalent is required.
• Minimum 5 years of direct, high volume customer service with diverse clientele.
• Valid BC class 5 driver's license required.
• Ability to work 24/7 shifts including weekends and holidays.

Responsibilities

• Provide excellence in customer service to all passengers.
• Monitor safety and train operations and report issues.
• Operate trains in manual mode in compliance with rules.
• Participate in emergency response and first aid.
• Distribute maps and tourism information as required.

Skills

Customer service

Public safety

First Aid

Communication skills

Two-way radio

Stamina

Teamwork

Adaptability

Education

High school diploma or equivalent

Job description

Overview

ProTrans BC Operations Ltd., a subsidiary of AtkinsRéalis, is the private operator of the Canada Line, a 19-km automated rail-based rapid transit system connecting Downtown Vancouver with central Richmond and the Vancouver International Airport. Our fleet of trains provide a 26-minute terminus-to-terminus service to an average weekday ridership of more than 120,000 passengers across 16 stations. Our operations office is in Richmond, British Columbia.

Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.

Canada Line Attendants provide a high level of customer service to all passengers including high visibility and approachability while maintaining AtkinsRéalis values, including the company's commitment to safety, and operational excellence.

Ensure the safety of the public, while demonstrating a commitment to company policies and procedures, including the Canada Line Rail Operating Rules. Assist with trouble shooting and fault mitigation on trains in order to meet required performance targets. Safely operate trains in manual mode while complying with procedures and Canada Line Rail Operating Rules.

Respond and participate in emergency response according to AtkinsRéalis policies and procedures. Provide fare media, way finding and tourist information to the public as required. Participate in initial training; Canada Line Rail Operating Rules certification and all other company sponsored training both internal and/or external.

This position is safety critical. Fitness for duty is a requirement of the position.

Location - Richmond, BC.

Your role

The responsibilities listed below are representative of the position and are not intended to be an exhaustive list. The Canada Line Attendant will perform all duties and responsibilities as outlined in the ProtransBC Canada Line Attendant Job Description.

• Provide excellence in customer service to all passengers including passengers with special needs. Enhance safety by continuously monitoring passengers and train operations while upholding AtkinsRéalis' Code of Ethics and operational standards.
• Communicate with other members of Field Staff as well as the Control Centre via two-way radio. Continuously monitor designated station and/or area and report safety and security needs effectively.
• Monitor passenger volume and identify safety concerns, implement crowd management during emergencies, provide critical information via public address system, and perform first aid.
• Assist with trouble shooting and fault mitigation on trains and other equipment in order to meet required performance targets.
• Operate trains in manual mode while complying with procedures and Canada Line Rail Operating Rules.
• Participate in high visibility passenger safety and passenger information initiatives. Distribute maps and tourism literature as required.
• Participate in station opening and closing. Inspect stations and trains for vandalism and ensure train and station cleanliness.
• Access the Automatic Train Control (ATC) area (guideway) to retrieve items or to assist with system disruptions as required.
• Retrieve and respond to lost property and assist when parties have been separated i.e. parents/children
• Operate company motor vehicles when required.
• Remain compliant with all safety, technical, customer service training, and Canada Line Rail Operating Rules at all times.
• Other duties as assigned.

About you

• High school diploma or equivalent is required.
• Minimum 5 years of direct, high volume customer service with diverse clientele is required.
• Valid BC class 5 driver's license is required.
• Strong Interpersonal skills are required.
• Adaptability/Decisiveness skills are required.
• Experience with marginalized and or culturally diverse population including those with substance, mental health, addiction and/or the homeless is required.
• Ability to work 7 days per week including weekends and holidays on a 24 hour shift basis is required.
• Ability to work in a physically demanding environment; stand for long periods of time, including working outdoors in all types of weather is required.
• Ability to communicate effectively in both oral and written form, including giving (speaking and writing) and receiving (listening and reading) information, in a way that ensures messages are understood.
• Ability to work effectively with different people and teams of people, including co-workers, public, and staff from other agencies, by putting others at ease, acknowledging diverse opinions, addressing relevant concerns, minimizing conflict, promoting harmony, cooperating with others, and working toward acceptable solutions.
• Ability and confidence to vary between being flexible and holding firm on a decision, depending on what the situation requires, showing leadership by adjusting one's'approach to the demands of a particular task or by taking and maintaining a position in a self-assured manner.
• Ability to work well under pressure, maintaining effectiveness and self-control in the midst of any one or combination of stressors, including emotional strain, ambiguity, risk to self, and fatigue.
• Ability to recognize and report potential conflict situations and disengage when required.
• Although remotely connected to a work team, has the ability to work independently at stations.
• Attention to detail and ability to relay details in concise fashion, including those of a technical nature.
• Ability to learn and implement operating rules and procedures for normal and emergency operations.
• Ability work safely and to remain calm in emergency situations.
• Ability to obtain First Aid Level 1 (training provided).
• Comfortable working in an underground area for an entire shift.
• Experience in public transportation is considered an asset.
• Formal education or training in hospitality is considered an asset.
• Experience using two-way radio is considered an asset.
• Demonstrated technical and mechanical aptitude is considered an asset
• A combination of education and experience will also be considered.

Expected compensation for this role is: Hourly training Rate $35.90/Hourly Fully qualified Rate of Pay $42.24 / Hour

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

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