Canada IT Operations Lead — Security & Services

Paladin Security; Toronto; On-site; CAD 95,000 - 140,000; Full time

Benefits offered by this job

Professional development

Competitive salary & benefits

Best Managed Companies recognition

Job summary

Paladin Security is seeking an IT Manager based in Canada to lead IT services for our Canadian operations from Vancouver or Toronto, with occasional travel to support projects.

You will oversee infrastructure, security, vendor relations, and user support while partnering with business leaders to translate needs into technology solutions. A strong background in cybersecurity and governance is essential.

Qualifications

• 5+ years of progressive experience in IT operations, infrastructure, service delivery, and team leadership.
• Strong working knowledge of Microsoft 365, Azure, endpoint management, identity and access management, and cloud technologies.
• Experience leading multi-site or geographically distributed support teams in a service-oriented environment.
• Strong understanding of cybersecurity principles, risk management, compliance requirements, and IT governance.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to translate business needs into technology solutions.
• Bachelor’s degree in information technology, Computer Science, Business, or a related field; relevant industry certifications (ITIL, Microsoft, CISSP, PMP, etc.) considered an asset.

Responsibilities

• Lead the delivery of IT services across all Canadian operations, ensuring reliable, responsive and customer-focused support.
• Manage Canadian-based IT team members, contractors, and service providers while fostering a culture of accountability and continuous improvement.
• Oversee end-user technology, including hardware, software, mobile services, user provisioning, licensing, and access management.
• Ensure effective operation of technology infrastructure by coordinating support for networks, servers, telecommunications, cloud services, and related technologies.
• Act as the primary technology partner for Canadian business leaders, translating operational requirements into practical technology solutions.
• Lead the planning and execution of technology projects, implementations, upgrades and business-driven initiatives.
• Support cybersecurity, compliance, and risk management programs by ensuring adherence to governance policies, standards, and best practices.
• Monitor technology budgets, assets, and costs while identifying opportunities for efficiency and service improvement.
• Collaborate with corporate infrastructure, security, software, automation, and data teams to support innovation, standardization, and business growth across Canadian operations.
• Perform other duties as required to meet organizational requirements.

Skills

IT operations

Azure

Microsoft 365

ID management

Cloud technologies

Cybersecurity

Risk management

Stakeholder management

Communication

Vendor management

Education

Bachelor's degree in information technology

Job description

Paladin Security is seeking an IT Manager based in Canada to lead IT services for our Canadian operations from Vancouver or Toronto, with occasional travel to support projects.

You will oversee infrastructure, security, vendor relations, and user support while partnering with business leaders to translate needs into technology solutions. A strong background in cybersecurity and governance is essential.