Canada Customer Tax Account Specialist

OneSource Virtual; Canada; Remote; CAD 55,000 - 75,000; Full time

Job summary

OneSource Virtual seeks a Canada Payroll Tax Account Specialist to deliver in-tenant payroll tax services and support to a defined customer book. You will manage daily case work, lead customer calls, and process remittances and year-end activities such as T4 and T4A.

The role requires multi-jurisdiction tax knowledge across federal and provincial levels, strong communication, and the ability to manage competing priorities in a remote setting.

Qualifications

• 2+ years of Canadian payroll or payroll tax experience
• Knowledge of Canadian multi-jurisdiction payroll tax including CRA and Revenu Quebec remittances
• Proficient with Microsoft Office Suite; strong written and verbal communication

Responsibilities

• Serve as the named Specialist for assigned Canadian Payroll Tax customers and initiate ongoing relationships
• Manage and respond to customer cases daily within SLAs, maintaining accurate notes and timely closure
• Process payroll tax filings and year-end activities for T4, T4A, Releve 1 & 2, including amendments
• Support customers via phone and lead customer calls as needed
• Respond to escalated cases from internal stakeholders
• Collaborate with peers and partner teams to resolve requests and stabilize service delivery
• Maintain accuracy and timeliness SLAs, meet quality and production targets, follow security protocols

Job description

## Canada Customer Tax Account SpecialistApply: US-Remote: Full time: Posted Today: REQ-2026-335OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. **Summary** The Customer Tax Account Specialist is responsible for providing Canada payroll tax services and customer support to a defined book of OneSource Virtual customers. This role manages daily case work, leads customer calls as needed, processes tax remittances in a timely and accurate manner, and processes year-end T4, T4A, and Releve 1 and 2 activities. **Responsibilities*** Serve as the named Specialist for assigned Canadian Payroll Tax customers and initiate and maintain ongoing customer relationships through regular contact.* Manage and respond to customer cases daily within established Service Level Agreements (SLAs), maintaining accurate notes and timely closure* Process the payroll tax filing and year-end activities for T4, T4A, Releve 1 & 2, including amendments* Support customers via phone and lead customer calls as needed* Respond to escalated cases from internal stakeholders* Partner with peers and customer team partners to resolve customer requests and stabilize service delivery* Maintain accuracy and timeliness SLAs, meet quality and production scorecard targets, and follow security protocols to safeguard confidential customer data **Competencies** * Multi-Jurisdiction Payroll Tax Expertise: Utilizes understanding of Canadian payroll tax rules across federal, provincial, and territorial levels, covering CRA and Revenu Quebec remittances, CPP/QPP, EI, QPIP, employer health taxes, and provincial workers' compensation that we support.* Critical Thinking and Consultative Approach: Research and analyze Canadian payroll tax issues and assist with thoughtful and practical solutions for customer-specific contexts.* Customer Service: Maintains a professional, service-oriented approach across customer interactions, communicating clearly in writing, on the phone, and in customer-facing meetings.* Workload and Priority Management: Manages multiple customers and competing deadlines effectively across daily case work, customer calls, and tax filing and year-end cycles.* Process Orientation: Follows established procedures consistently, identifies opportunities for improvement, and escalates systemic issues with appropriate context.* Mathematical Aptitude: Comfortable with payroll tax calculations, reconciliations, and financial concepts.* Adaptability: Adjusts effectively to changes in customer requirements, regulatory updates, system changes, and workload shifts.* Teamwork and Mentorship: Collaborates with peers and partner teams, contributes to collective goals, and shares expertise with less experienced specialists. **Qualifications** **Education/Certification Requirement*** High School Diploma or Equivalent **Required** * 2+ years of Canadian payroll or payroll tax experience* involving research, troubleshooting, and employee/customer support* Demonstrated knowledge of Canadian multi-jurisdiction payroll tax, including CRA and Revenu Quebec remittances,* CPP/QPP, EI, QPIP, and year-end T4, T4A, and Releve 1 &2 activities* Proven ability to manage multiple priorities* Comfort with phone-based customer communication, including leading customer calls* Strong written and verbal communication skills* Proficiency with Microsoft Office Suite, particularly Outlook, Teams, and Excel, including pivot tables **Preferred** * Experience with Workday Payroll or Workday Tax* PCP (Payroll Compliance Professional) or PLP (Payroll* Leadership Professional) designation through the National Payroll Institute* Experience in an outsourcing or shared services environment* Experience with Salesforce or similar case management tools* Bilingual French and English communication skills* Associate's degree or higher in Accounting, Business, or a related field#LI-REMOTE