(CAN) Produce Team Lead

Walmart Canada; St. Albert; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Canada is seeking a Customer Service Leader to assist in Fresh areas and department processes, respond to issues, and develop associates through teaching and training. You will ensure high customer service levels while ensuring task completion and support on the sales floor as needed.

The role involves planning department activities based on workload, coordinating with coaches and store management, and contributing to a safe store environment.

Qualifications

• Minimum age 16 or older.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with product selection.
• Coordinate tasks and priorities with Fresh Coach and Store Management Team; delegate and follow up on daily tasks.
• Assess department presentation and merchandising; implement changes as needed.
• Lead daily team huddles; share updates, set goals and track productivity.
• Review schedules with People Lead and adjust coverage as required.
• Assign associates to cover shifts and store coverage needs.
• Coach and train associates; identify training opportunities and provide feedback.
• Support safety, cleanliness, and policy adherence across the store.

Job description

Position Summary...

Assists in the leadership of Fresh areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Fresh Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of Fresh Departments and appearance, noting deficiencies for corrective action and executes merchandising display changes where required.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.25.

Le taux horaire minimum pour ce poste débute à 19.25.

Minimum Qualifications...

Age – 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

700 ST ALBERT TRL, ST ALBERT, AB T8N 7A5, Canada

Important Note:

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