(CAN) OMNI Department Manager temporaray

Walmart; Mount Pearl; Sur place; CAD 21 000 - 29 000; Plein temps

Résumé du poste

Walmart Canada in Mount Pearl, NL is seeking an OMNI Department Manager to lead customer service initiatives for Online Grocery and Walmart.ca. You will guide OMNI Associates, plan workloads, and ensure smooth daily operations to meet shopper needs.

You will train associates, manage back-office setup, monitor daily orders, and promote products while maintaining cleanliness and service standards during peak times. The role requires 16+ and a friendly, proactive approach.

Qualifications

• Must be 16 years of age or older.
• Experience in retail or customer service is beneficial.

Responsabilités

• Participates in training and development of all OMNI Associates.
• Completes Back Office Setup and daily order processes.
• Checks email and AMP+ for Action Items.
• Completes daily picks and post-pick activities to prepare Back Office for next day.
• Leads by example, greeting customers and promoting products/services.

Connaissances

Customer service

Team leadership

Communication

Description du poste

Position Summary

The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. This Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.

What you’ll do

1. Participates in the training and development of all OMNI Associates.
2. Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
3. Check email and AMP+ for Action Items.
4. Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is similar to that of a fresh associate.
5. Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

The minimum rate of pay for this position starts from $18.10.

Le taux horaire minimum pour ce poste débute à 18.10.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

60 MERCHANT DR, MOUNT PEARL, NL A1N 5J5, Canada

Important Note

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