(CAN) Leader d'équipe, mode

Walmart; Saint-Constant; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Saint-Constant, QC is seeking a Customer Service Leader for the Fashion department. You will assist leadership, respond to inquiries, and develop associates through teaching and training. You will ensure outstanding customer service and guide department activities on the salesfloor.

The role supports scheduling, merchandising, safety, and daily operations, coordinating with the Coach and Store Management Team to drive productivity and growth.

Qualifications

• Age 16 or older.
• Experience in customer service or retail is preferred.
• Ability to train and develop associates.
• Strong communication with team.

Responsibilities

• Provide excellent customer service and assist shoppers with product decisions.
• Coordinate daily tasks per priorities from Coach and Store Management.
• Assess department presentation and execute merchandising changes.
• Lead daily team huddle and share goals and updates.
• Review schedules with People Lead.
• Assign associates to coverage and availability tasks.
• Identify training opportunities and develop associates.
• Maintain a safe, clean, hazard-free work environment.
• Complete GTA/Workday tasks and support management.
• Assist recruiting and hiring processes with leadership.

Skills

Customer service

Team leadership

Merchandising

Training

Communication

Tools

Workday

Job description

Position Summary…

Assists in the leadership of the Fashion areas and department processes, responds to problems and inquiries and develops associates through teaching and training. Ensures a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
3. Assesses the overall presentation of Fashion Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift, and provides the team with updates, set goals, and track productivity.
5. Review completed schedules with People Lead.
6. Assign Associates to support coverage and availability tasks in all areas of the store.
7. Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring of new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications…

Age – 16 or older

Preferred Qualifications…

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

500 VOIE DE LA DESSERTE DE LA ROUTE 132, SAINT-CONSTANT, QC J5A 2S5, Canada

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