(CAN) Customer Service Manager

Walmart; Blainville; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Customer Service Manager to lead front end operations and enhance customer experiences. This role involves ensuring compliance with operational standards, training associates, and managing transactions efficiently. If you're passionate about customer service and eager to develop your skills in a dynamic retail environment, this position offers a fantastic opportunity to make a positive impact on customer loyalty and satisfaction. Join a team that values excellence and innovation in the retail space!

Qualifications

• Ability to handle customer concerns and provide guidance.
• Experience in coordinating team operations and training associates.

Responsibilities

• Ensure safe work processes and compliance with company standards.
• Monitor front end associates and coordinate breaks effectively.

Skills

Customer Service

Team Management

Operational Compliance

Training and Development

Job description

Position Summary... Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, e.g., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provides guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks, and provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, e.g., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return, and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, e.g., Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, e.g., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1333 Michele-Bohec Blvd, Blainville, QC J7C 0M4, Canada

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