(CAN) General Merchandise Team Lead

Walmart Canada; Edson; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Edson, AB is seeking a Customer Service Associate to assist leadership of General Merchandise areas, greet customers, promote products, locate merchandise and resolve issues while ensuring task completion.

You will support scheduling, merchandising presentation, training opportunities, safety practices, and day-to-day store operations; the minimum pay starts at $19.25 per hour. Apply through Workday.

Qualifications

• Age 16 or older.
• Strong customer service mindset and communication.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with product/services.
• Support direction and align tasks with priorities from Store Management.
• Assess department presentation and implement merchandising changes as needed.
• Communicate with associates, lead daily huddles, and track productivity.
• Assign associates to coverages and availability tasks across the store.
• Identify training opportunities and develop associates through coaching.
• Maintain a safe, clean work environment and ensure displays are secure.
• Assist with GTA/Workday tasks and support management.
• Collaborate with leadership to manage performance and recruitment.

Skills

Customer service

Team coordination

Merchandising

Communication

Training

Job description

Position Summary...

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.25.

Le taux horaire minimum pour ce poste débute à 19.25.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

5750 2ND AVE, EDSON, AB T7E 0A1, Canada

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