(CAN) Front End Team Lead

Walmart Canada; Town of Hinton; Sur place; CAD 22 000 - 32 000; Plein temps

Résumé du poste

Walmart in Hinton, AB is seeking to lead front-end operations and support department processes to deliver exceptional customer service. You will respond to inquiries, train associates, and ensure tasks are completed efficiently on the sales floor.

You will plan activities based on workload, supervise safety practices, and collaborate with leadership to drive performance and growth while maintaining a positive customer experience.

Qualifications

• Customer service and leadership experience are central to the role.
• Experience guiding front-end operations and coaching associates.
• Ability to coordinate schedules and drive performance.

Responsabilités

• Provide excellent Customer Service by greeting customers, promoting products/services, locating merchandise, assisting in purchase decisions, resolving issues, and referring concerns.
• Ensure safe work processes and adherence to emergency procedures.
• Handle customer and associate concerns and provide guidance as needed.
• Delegate and follow up on front-end operations, ensuring proper coverage and breaks.
• Review schedules with People Lead and coordinate with Coach for training opportunities.
• Lead daily Team Huddle, communicate updates, set goals, and track productivity metrics.
• Maintain a safe, clean work environment and ensure displays are secure.
• Complete GTA/Workday tasks and support Management.
• Assist with recruiting and hiring new associates.

Connaissances

Customer service

Leadership

Training

Safety procedures

Scheduling

Communication

Performance management

Recruiting

GTA/Workday

Outils

GTA/Workday

Description du poste

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.


2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.


3. Handles customer and associate concerns and provides guidance as required.


4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.


5. Review completed schedules with People Lead.


6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities.Develops associates through teaching and training and provides feedback as needed.


7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.


8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.


9. Complete GTA/Workday tasks and supports Management.


10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.75.

Le taux horaire minimum pour ce poste débute à 19.75.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

# 100 900 CARMICHAEL LANE, PARKS W MALL HINTON, AB T7V 1Y6, Canada

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