(CAN) Front End Team Lead

Walmart; Portage la Prairie; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart in Portage la Prairie, MB is seeking a Front End Supervisor to assist in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. This role ensures a high level of customer service while ensuring task completion and supports on the sales floor as needed.

Responsibilities include delivering excellent customer service, enforcing safety procedures, guiding associates, coordinating front-end coverage,

Qualifications

• Customer service experience is preferred.
• Ability to lead front-end operations and assist associates.
• Willingness to train and develop staff.
• Commitment to safety procedures and policy adherence.

Responsibilities

• Provide excellent customer service by greeting customers, assisting with products, resolving issues, and guiding purchases.
• Ensure safe work processes and emergency procedures are followed, including safety and housekeeping standards.
• Handle customer and associate concerns and provide guidance as required.
• Delegate and follow up on front-end operations, ensuring coverage and coordinating breaks.
• Review completed schedules with People Lead.
• Identify training opportunities during area tours and develop associates through teaching.
• Lead daily team huddle, communicate updates, set goals, and track productivity.
• Maintain a safe, clean, hazard-free work environment in line with policy.
• Complete GTA/Workday tasks and support Management.
• Assist with recruiting and hiring new associates.

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

• 1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• 2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• 3. Handles customer and associate concerns and provides guidance as required.
• 4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• 5. Review completed schedules with People Lead.
• 6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• 7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• 8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• 9. Complete GTA/Workday tasks and supports Management.
• 10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.65.

Le taux horaire minimum pour ce poste débute à 19.65.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

2348 SISSONS DR, PORTAGE LA PRAIRIE, MB R1N 0G5, Canada

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