(CAN) Customer Service Manager

Walmart Canada Corp; Saint-Hyacinthe; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Manager, where you will coordinate front end operations to provide exceptional customer service. This role is crucial in ensuring a positive shopping experience and fostering customer loyalty. You will be responsible for training associates, managing compliance with company programs, and overseeing transactions. If you are passionate about customer service and eager to develop your skills in the retail industry, this position offers a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• Strong customer service skills with a focus on positive shopping experiences.
• Experience in managing front end operations and compliance.

Responsibilities

• Coordinate front end operations to ensure exceptional customer service.
• Train associates on company procedures and operational standards.
• Monitor and support Front End associates during shifts.

Skills

Customer Service

Team Coordination

Training and Development

Operational Compliance

Education

High School Diploma

Experience in Retail Management

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

5950 Rue Martineau, Saint-Hyacinthe, QC J2R 2H6, Canada

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