(CAN) Asset Protection Operations Team Lead

Walmart; Winkler; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada in Winkler, MB, is seeking an Asset Protection/Office Support lead to help manage daily tasks, guide associates, and maintain high customer service standards. You will assist with scheduling, team huddles, and training while ensuring safety and policy compliance across the store.

The role starts at a minimum hourly rate of 19.65 CAD, with opportunities to contribute to store operations and staff development. Flexibility and a customer-first mindset are essential.

Qualifications

• Minimum age 16 or older.
• Ability to provide excellent customer service and problem resolution.
• Strong communication and teamwork skills.

Responsibilities

• Provide excellent Customer Service by greeting customers, assisting with product choices, locating merchandise and resolving issues.
• Co-ordinate tasks and delegate to team members per priorities from leadership; assist in receiving, claims and office support.
• Assist with scheduling and staffing as needed.
• Lead daily team huddles, share updates, set goals and track productivity.
• Review schedules with People Lead and assign associates to coverage tasks.
• Walk store areas with coaches to identify training opportunities and develop associates through teaching.
• Maintain a safe, clean environment by following policy and completing safety checks.
• Complete GTA/Workday tasks and support management.
• Assist with performance conversations and recruiting as needed.

Skills

Customer service

Communication

Scheduling

Team coordination

Job description

Position Summary…

Assists in the leadership of the Asset Protection and office areas and processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Asset Protection Operations Coach and the Store Leadership Team. Delegate, assist and follow-up on completion of tasks in receiving, claims and office support.
3. Support with scheduling as needed.
4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
5. Review completed schedules with People Lead.
6. Assign Associates to support with coverage and availability tasks in all areas of the store.
7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provide feedback as needed.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring of new associates.
    

The minimum rate of pay for this position starts from $19.65.

Le taux horaire minimum pour ce poste débute à 19.65.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1000 NAVIGATOR RD BOX 1720, WINKLER, MB R6W 0L8, Canada

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.