Campus IT Help Desk Associate

Cambrian College; Belleville; On-site; CAD 42,000 - 54,000; Part time

Job summary

Cambrian College in Belleville, Ontario is seeking a front-line service desk assistant to provide initial support during business hours. You will manage accounts, assist with password resets, triage tickets, and guide customers on common IT issues.

Ideal candidates have a two-year diploma and at least one year in a customer service role, strong communication, and familiarity with Windows, Microsoft 365, MFA, and ITSM concepts. Experience in education (Banner/Canvas) is a plus.

Qualifications

• Two-year diploma in technology, business administration, or related field.
• At least 1 year in a front-line customer service role.
• Strong customer service, rapport-building, and communication skills.
• Excellent critical thinking, accuracy, and attention to detail.
• Ability to prioritize in a fast-paced environment.
• Knowledge of Windows, Microsoft 365, MFA, and basic hardware troubleshooting.
• Familiarity with IT service management concepts (incidents and service requests).
• Experience with service desk tools and ticketing systems. ITIL v4 is a plus.
• Experience in educational settings (Banner/Canvas) is beneficial.

Responsibilities

• Provide front-line service desk support, including account management and triage.
• Troubleshoot basic technical issues such as login and MFA problems.
• Offer general inquiry support, guidance, and advice to clients.
• Support parking services and issue keys with proper approvals.
• Maintain accurate key documentation and inventory records.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Attention to detail

Critical thinking

Time management

Prioritization

Team collaboration

Diversity & inclusion

Incident handling

Education

Two-year diploma (tech/business)

Tools

Windows

Microsoft 365

Multi-factor Authentication

Banner SIS

Canvas LMS

Job description

Cambrian College in Belleville, Ontario is seeking a front-line service desk assistant to provide initial support during business hours. You will manage accounts, assist with password resets, triage tickets, and guide customers on common IT issues.

Ideal candidates have a two-year diploma and at least one year in a customer service role, strong communication, and familiarity with Windows, Microsoft 365, MFA, and ITSM concepts. Experience in education (Banner/Canvas) is a plus.