Call Centre Representative Pension Administration

Via Benefits by WTW; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the insurance industry is seeking a Call Centre Representative for Pension Administration in Montreal. The role involves responding to customer inquiries, maintaining case notes, and collaborating with team members. Ideal candidates will have strong communication skills, experience in customer service, and proficiency in both English and French. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifications

• 1-2 years in customer service.
• Proficiency in English and French (written and oral).
• Ability to work flexible hours.

Responsibilities

• Respond professionally to customer inquiries via phone or email.
• Maintain complete and accurate case notes.
• Drive first call resolution by identifying barriers.

Skills

Effective communication skills

Customer service focus

Strong mathematical skills

Computer skills

Problem-solving

Multitasking

Listening skills

Tools

Microsoft Office

Job description

Call Centre Representative Pension Administration

Join to apply for the Call Centre Representative Pension Administration role at Via Benefits by WTW .

• Full-time

Description

WTW benefit consultants have extensive experience working with organizations of all sizes. We develop advanced benefit design techniques and support organizations worldwide in designing, managing, administering, and communicating retirement plans.

The Role

• Respond professionally to customer inquiries / complaints via phone or email, ensuring appropriate follow-up
• Research participant questions and plan issues
• Maintain complete and accurate case notes
• Collaborate with other customer service and client representatives
• Complete special projects as needed
• Communicate proactively with clients and team members
• Understand client plan documents and amendments
• Follow procedures and guidelines
• Build positive relationships with customers through encouraging questioning
• Analyze and solve problems effectively in a changing environment
• Maintain a cooperative and positive attitude
• Drive first call resolution by identifying and eliminating barriers
• Multitask, prioritize, and manage time efficiently
• Adhere to scheduled breaks and calls
• Demonstrate strong listening, questioning, and call control techniques

Note : Employment-based non-immigrant visa sponsorship is not offered for this role.

Qualifications

• Effective communication skills with a customer service focus
• Strong mathematical and computer skills
• Knowledge of defined benefit pension plans
• 1-2 years in customer service
• Proficiency in English and French (written and oral)
• Ability to work between 11 : 30 – 20 : 00 ETA (schedule may vary)
• Proficiency in Microsoft Office (Excel, Word, Access)
• Ability to follow instructions
• Reliable home office environment and internet connection

Additional Information

Equal Opportunity Employer

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Other
• Industry : Insurance

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