Call Center Dispatcher

Eepf News; Quebec; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

The Cree Nation Government is seeking a Call Centre Dispatcher to respond to emergency and non-emergency calls from the public in Chisasibi, and to dispatch law enforcement, firefighting, or first responders as required. You will update and verify information using CPIC, CRPQ and EEPF databases.

Responsibilities include collecting critical caller data, determining priorities, and maintaining communication with dispatched units.

Qualifications

• High School Diploma required.
• Post-secondary training in Emergency Communications is an asset.
• Current certification in Standard First Aid and CPR Level C is an asset.

Responsibilities

• Receive emergency and non-emergency calls and determine response requirements.
• Dispatch police or other emergency units per procedures.
• Maintain contact with dispatched units and operate communications equipment.

Skills

Fluent English

Fluent Cree

Fluent French (asset)

Emergency communications

Call centre operations

Discretion and confidentiality

Education

High School Diploma

Emergency communications training (asset)

First Aid/CPR Level C (asset)

Tools

ICO/EEPF database software

CPIC database

CRPQ database

Job description

Job Description

Work Location : Chisasibi

Core Functions:

The Call Centre Dispatcher responds to calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or first responder. The incumbent is also responsible for updating, verifying and validating information through databases such as: Canadian Police Information Centre (CPIC), Quebec Police Information Centre (CRPQ) and EEPF databases.

Call Center Responsibilities

• Receive emergency calls from the public requesting police, first responders or fire emergency services.
• Collect all pertinent and critical information from the caller.
• Determine response requirements and relative priorities of situations in accordance with established procedures.
• Dispatch police or other emergency units as necessary and in accordance with established procedures.
• Maintain continuous contact with all units dispatched.
• Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

Database Management Responsibilities

• P erform database entry in ICO (EEPF database software).
• Maintain the database up-to-date and manage all access.
• Receive all requests for Criminal Record Check from local EEPF Officers.
• Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database).
• Compile information required by the EEPF Officers.

Other Responsibilities:

• Maintain up-to-date knowledge and skills in area(s) of responsibility.
• Perform by the Call Dispatch Center Coordinator.

Education

• High School Diploma.
• Post-secondary training in Emergency Communications is an asset.
• Current certification in Standard First Aid and CPR Level C is an asset.

Experience

• Knowledge of computer databases and software programs.
• Experience in fire operations, public safety/health, emergency management, customer service, call centre operation is an asset.
• Experience as a Special Constable is an asset.

Languages

• Fluent in English and Cree.
• Fluent in French is an asset.

Knowledge and Abilities

• Good knowledge of Cree communities, services, and knowledge of the Cree Culture.
• Ability to listen and speak to people in some state of distress.
• Strong communicationand interpersonal skills.
• Ability to demonstratesound and rapid decision making under stressful conditions.
• Strong organizational skills and ability to coordinate multiple tasks in a stressful environment.
• Proven ability to be discreet and maintainconfidentiality.
• Strong attention to detail and accuracy.
• Demonstrated ability to work under pressure and to adapt to a changing environment.

Additional Requirements

• Typical office setting where there are no unusual physical demands.
• Requires flexible hours, rotational work shift is required.
• Willingness to follow adequate training.
• Must undergo a background check.

The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirement if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.